Paul Dickensheets
Hutto,TX
Summary
Dynamic automotive service advisor and manager with a proven track record of surpassing service goals and elevating customer satisfaction. Expertise in articulating service options clearly while upholding exceptional standards of customer care. Known for a friendly and approachable demeanor, coupled with strong listening abilities that facilitate effective problem diagnosis. Resourceful in navigating challenges and committed to fostering positive client relationships to drive business success.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
CSR - Customer Service Representative
Covert Ford of Hutto
Hutto, TX
03.2025 - Current
- Providing front-line support to customers by addressing inquiries, resolving concerns, and ensuring a positive dealership experience. Assisting with scheduling service appointments, coordinating communication between departments, and maintaining accurate customer records. Demonstrating strong communication and problem-solving skills while delivering timely, professional service in a fast-paced automotive environment.
Project Manager
Discount Fence USA
Austin, TX
10.2024 - 03.2025
- I am responsible for overseeing the successful execution of fence installation projects from start to finish. This includes managing project timelines, budgets, and resources to ensure efficient and timely completion. I coordinate with clients, vendors, and installation teams, ensuring clear communication and addressing any issues that arise. Additionally, I handle site assessments, secure necessary permits, and ensure all work meets quality standards. My role is central to maintaining strong customer relationships and ensuring high levels of satisfaction throughout the project lifecycle.
Sales Associate
Discount Fence USA
Austin, TX
01.2024 - 10.2024
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Customer Service Manager
Covert Hutto
Hutto, TX
08.2021 - 01.2023
- Servicing customers needs, questions, and concerns in route to repairing their vehicles. My job consists of making sure each customer is given an excellent, individual experience that will make them feel special and comfortable while we are taking care of their vehicle.
Customer Service Manager
Covert Hutto
Hutto, TX
08.2021 - 01.2023
- As the Customer Service Manager, I am responsible for overseeing the customer experience from initial contact through post-sale support. My role involves managing a team of customer service representatives, ensuring they provide exceptional service and address customer inquiries or concerns promptly. I handle escalated customer issues, work to resolve complaints, and implement strategies to improve customer satisfaction. Additionally, I collaborate with sales, service, and finance teams to ensure seamless communication and a positive experience for customers. My focus is on maintaining high customer retention, fostering loyalty, and ensuring the dealership’s reputation for excellent service.
Lead Service Advisor
Covert Ford Lincoln
Austin, TX
02.2017 - 07.2021
- Work directly with customers to fulfill their automotive needs and requests, all while delivering a high level of customer satisfaction.
Lead Service Advisor
Covert Ford Lincoln
Austin, TX
02.2017 - 07.2021
- As the lead advisor, I serve as the primary point of contact between customers and the service department. My responsibilities include greeting customers, listening to their concerns, and recommending appropriate services or repairs based on vehicle inspections. I provide clear estimates, schedule appointments, and ensure timely updates throughout the repair process. I work closely with technicians to ensure accurate diagnostics and high-quality workmanship, while managing customer expectations and ensuring satisfaction. Additionally, I handle invoicing, process payments, and maintain detailed service records. My goal is to provide excellent customer service and ensure smooth, efficient operations within the service department.
Store Manager
Austin's Automotive Specialists
Austin, TX
02.2015 - 02.2017
- As an Automotive Shop Manager, I oversee the daily operations of the shop, ensuring efficient service delivery and high customer satisfaction. My responsibilities include managing a team of technicians and service advisors, scheduling repairs, and maintaining a smooth workflow. I ensure all work meets quality standards, manage inventory, and handle vendor relationships for parts and supplies. Additionally, I maintain financial oversight, including budgeting, pricing, and tracking revenue. I am also responsible for customer interactions, addressing concerns, and ensuring a positive experience. My role is focused on optimizing shop performance while ensuring safety, compliance, and exceptional service.
Education
High school diploma -
Westwood High School
Skills
- Excel proficiency
- Strategic sourcing
- Effective technical communication
- Proficient in productivity software
- Effective schedule coordination
- Strategic leadership
- Customer engagement
- Business growth initiatives
- CRM Software
- Revenue growth
- Communication skills
- Relationship management
- Account management
- Sales team management
- Business development
- Sales pipeline management
Additional Information
I am a dedicated professional with over 10 years of experience in customer service and sales, specializing in delivering exceptional client experiences while driving revenue growth. Throughout my career, I have developed a strong ability to understand customer needs, build lasting relationships, and tailor solutions that align with both client expectations and business objectives.
Certification
- Driver's License
- ASE Automobile Service Consultant Certification
- Non-CDL Class C
- Ford Certification
Languages
English
Timeline
CSR - Customer Service Representative
Covert Ford of Hutto
03.2025 - Current
Project Manager
Discount Fence USA
10.2024 - 03.2025
Sales Associate
Discount Fence USA
01.2024 - 10.2024
Customer Service Manager
Covert Hutto
08.2021 - 01.2023
Customer Service Manager
Covert Hutto
08.2021 - 01.2023
Lead Service Advisor
Covert Ford Lincoln
02.2017 - 07.2021
Lead Service Advisor
Covert Ford Lincoln
02.2017 - 07.2021
Store Manager
Austin's Automotive Specialists
02.2015 - 02.2017
High school diploma -
Westwood High School
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Georgetown, TX - Round Rock, TX
- Visa Status: Authorized to work in the US for any employer