Cahrynn Griffiths
Hutto,USA
Summary
Customer Service Representative with a decade of experience in enhancing customer satisfaction and retention. Expertise in managing timelines, resolving conflicts, and maintaining organized records. Seeking to leverage strong organizational abilities and problem-solving skills in a management role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Georgetown Collision Center
Georgetown, US
11.2023 - Current
- Resolved customer complaints, enhancing satisfaction.
- Assisted customers with inquiries and service appointments effectively.
- Update customers daily about the status of repairs and any delays.
- Handled incoming calls, directing them to appropriate departments efficiently.
- Coordinated with technicians to streamline repair timelines and provide timely updates to clients.
- Processed payments and maintained accurate records of transactions daily.
- Negotiate and speak with insurance daily.
- Match and send supplements.
- Keep track of 20+ vehicles and the status of their repairs.
- Maintained a clean and organized front office to enhance customer experience.
- Built strong customer relationships, fostering loyalty and encouraging repeat business.
- Pre-scan and post scan vehicles.
Mixologist/Bartender
Spirit Of Texas Brewstillery
Pflugerville, US
11.2022 - Current
- Crafted unique cocktails with local spirits and ingredients to enhance drinks.
- Poured beer accurately and replaced kegs to ensure smooth service.
- Provided exceptional customer service to enhance guest experiences.
- Managed inventory and ordered supplies to maintain stock levels and support bar operations.
- Take cash/card payments and return exact change.
Shift Lead
Crumbl Cookies
Pflugerville, US
03.2020 - 10.2023
- Prepared cookie dough using precise measurements and quality ingredients.
- Operated commercial ovens and mixers to produce large batches of cookies.
- Managed baking schedules to maintain fresh product availability throughout the day.
- Handled money accurately and professionally during transactions.
- Maintained cleanliness and adhered to safety requirements in kitchen.
- Engaged with guests and customers to provide exceptional service.
- Followed recipes and directions meticulously to ensure consistent quality.
Education
High school or equivalent -
Hendrickson High School
Pflugerville, TX06-2018
Some College (No Degree) - Business Administration
Austin Community College District
Round Rock, TXSkills
- Service orientation
- Sales techniques
- Upselling techniques
- Phone etiquette
- Communication skills
- Active listening
- Organizational skills
- Time management
- Ability to work under pressure
- Data entry
- Proficiency in word processing (eg, Microsoft Word, Google Docs) and spreadsheets (eg, Microsoft Excel, Google Sheets)
- Document and spreadsheet skills
- Typing and database navigation
- Computer proficiency
- Cash handling and cashiering
- Money handling expertise
- Safety awareness
- Food safety practices
- Childcare experience
- Leadership development
- Creative direction
- Research abilities
- Training delivery
- Typing and database navigation
- Phone etiquette
Certification
- Driver's License
- Food Handler Certification
Timeline
CSR - Customer Service Representative
Georgetown Collision Center
11.2023 - Current
Mixologist/Bartender
Spirit Of Texas Brewstillery
11.2022 - Current
Shift Lead
Crumbl Cookies
03.2020 - 10.2023
High school or equivalent -
Hendrickson High School
Some College (No Degree) - Business Administration
Austin Community College District