Craig Hales
Ogden,Utah
Summary
A well rounded employee with 12 + years of experience in the aviation industry, demonstrating exception leadership and team-building skills. Proficient in microsoft office and building cross-divisional relationships, with a proven track record in supporting real-time operational needs to over 25,000 employees. Demonstrates a strong commitment to safety measures and efficient problem-solving, ready to leverage these skills to drive success in challenging environments.
Overview
17
17
years of professional experience
Work History
Purser/Flight Attendant
Delta Air Lines, Inc
New York, NY
03.2011 - 01.2024
- Provided personalized service for frequent flyers to foster loyalty and repeat business
- Skillfully resolved passenger conflicts and issues, maintaining professionalism and composure to diffuse tense situations effectively
- Provided safety protocols to passengers and effectively handled emergency situations as they arose
- Demonstrated excellent customer service skills by providing a memorable experience for passengers on every flight
Crew Assist Coordinator/ Moderator
Delta Air Lines, Inc
Remote, UT
08.2016 - 06.2023
- Developed and maintained cross-divisional relationships to facilitate seamless help from all divisions to Flight Attendants in real-time
- Lead a team of 30 remote workers to support real-time operational needs of 25,000+ employees
- Built and maintained schedules for 30 remote workers to maintain around the clock operational support
- Was instrumental in creating new enhancements for user and back-office systems as usage grew
- Created curriculum and trained new moderators to support grown and demand
Database Specialist
Primary Children's Medical Center
Salt Lake City, UT
04.2009 - 03.2011
- Created, updated and maintained all databases for dietary department
- Managed daily operations including balancing accounts and deposits
- Maintained individual customer accounts and audits
- Multi-tasked and prioritized daily duties to ensure all worked was accomplished
Supervisor
Sam's Club
Riverdale, Utah
07.2007 - 04.2009
- Supervised a team of 20 cashiers, providing guidance and training on policies and procedures
- Coordinated with other departments within the store to resolve customer issues quickly
- Performed initial interviews for new employees at the club
- Organized staff schedules to ensure adequate coverage during peak hours
Education
Associate of Applied Science - Business Administration
Weber State University
Ogden, UT05-2008
Skills
- Analytical Thinking
- Interpersonal Skills
- Attention to Detail
- MS Office
- Self Motivation
- Relationship Building
- Teamwork and Collaboration
- Multitasking
- Organizational Skills
- Conflict Management
Timeline
Crew Assist Coordinator/ Moderator
Delta Air Lines, Inc
08.2016 - 06.2023
Purser/Flight Attendant
Delta Air Lines, Inc
03.2011 - 01.2024
Database Specialist
Primary Children's Medical Center
04.2009 - 03.2011
Supervisor
Sam's Club
07.2007 - 04.2009
Associate of Applied Science - Business Administration
Weber State University
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