URI C. PINEDA
Flight Attendant Purser
Spring,TX
Summary
Accomplished Flight Attenant/Purser offering over 19 years of customer service and management expertise distinguished by commended performance. Interested in joining the dynamic management team at CommutAir to continue my airline career while contributing to the success of an industry-leading Regional Airline.
Overview
3
3
Languages
21
21
years of professional experience
Work History
Purser/Flight Attendant
Flight Services International
2014.10 - Current
- Oversee cabin environment, including 6-18 flight attendants to ensure the safety and comfort of Atlas Air Charter passengers.
- Provide a positive flight experience for both guests and fellow crew members.
- Ensure adherence to FAA and company regulations.
- Provide leadership, direction and assistance to guests and crew in stressful or emergency situations.
- Proficient in writing detailed reports pertaining to cabin incidents in accordance with the Safety Management System Manual.
- Ensure Flight Attendants exceed all inflight requirements.
Flight Attendant/Instructor
ExpressJet Airlines
2001.06 - 2014.09
- Ensured the safety, security and comfort of customers aboard a single flight attendant regional jet.
- Proud Company representative to over 200 daily passengers.
- Facilitated initial and recurrent flight attendant training, including Crew Resource Management.
- Mentored over 100 new flight attendants, providing line-oriented coaching in customer service, safety and health and sanitary standards.
Inflight Supervisor
ExpressJet Airlines
2007.10 - 2008.09
- Supervised ONT crew base of 150-200 flight attendants.
- Conducted performance reviews, employee performance conversations, training and other personnel management.
- Maintained records in accordance with HR guidelines.
- Fostered a teamwork/open door environment conducive to positive dialogue between employees and management.
- Assumed Manager’s duties in his absence.
Education
Management Diploma -
Academy Pacific Travel College
Skills
Quick study
Timeline
Purser/Flight Attendant
Flight Services International
2014.10 - Current
Inflight Supervisor
ExpressJet Airlines
2007.10 - 2008.09
Flight Attendant/Instructor
ExpressJet Airlines
2001.06 - 2014.09
Management Diploma -
Academy Pacific Travel College
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