Craig Heatley
Millers Falls,MA
Summary
Motivated, service-oriented Bartender with several years of high-volume restaurant experience. Extensive wine, beer, and cocktail knowledge. Creative with developing new mixology recipes.
Overview
24
24
years of professional experience
Work History
Bartender/Manager
Black Duck Cafe
Westport , CT
10.2016 - 07.2024
- Adhered to state regulations regarding serving alcohol responsibly.
- Upsold customers from shelf to premium brands to help boost sales.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Greeted guests with friendliness and professionalism.
Bartender/Manager
Mario's Restaurant
Westport, CT
08.2000 - 04.2015
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Managed opening and closing duties which included counting money in registers and setting up workstations.
- Verified identification from customers who appeared underage.
Education
Associate of Arts - Business
Norwalk Community College
Norwalk, CT06-1984
Skills
- Bar equipment maintenance
- Collaborative mindset
- Liquor restocking
- POS system operation
- Complaint handling
- Customer engagement
- Employee scheduling
- Policy enforcement
- Supply ordering
Timeline
Bartender/Manager
Black Duck Cafe
10.2016 - 07.2024
Bartender/Manager
Mario's Restaurant
08.2000 - 04.2015
Associate of Arts - Business
Norwalk Community College
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