Summary
Overview
Work History
Education
Skills
Timeline
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Craig Heaton

Roselle Park,NJ

Summary

Skilled Business Development leader offering 20+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

23
23
years of professional experience

Work History

Business Development Manager

Prevost
09.2018 - Current
  • Create and implement new Services offers programs to go along with changes in each specific market segment as needed
  • Lead soft offer forum to develop and implement all new services offer in the market
  • Implement marketing strategy thru social media, dealer campaigns and trade shows for Services to increase Services Sales
  • Continuously support the Prevost Branches in their development of competences
  • Actively develop and drive actions to improve customer satisfaction
  • Support the Prevost Branches with DMS
  • Customer/trade show visits to promote soft offers and close the deal to maximize external sales
  • Support the Prevost Branches with KPI's/BI's to maximize shop capacity and productivity.

Branch Manager

Prevost
01.2012 - 09.2018
  • Oversee multiple branch operations for parts and service
  • Customer visits for soft offers and external sales
  • Oversee safe operations of two facilities and multiple offsite locations with over 100 employees
  • Set, implement, and follow up goals and activities within the area in line with Prevost main objectives
  • Actively develop and drive actions to improve customer satisfaction
  • Manage multiple cost centers to stay within budget
  • Assessed employee performance and developed improvement plans.

Service Manager

Prevost
04.2008 - 01.2012
  • Oversee shop operations
  • Customer visits for soft offers and external sales
  • Manage employees in multiple locations for onsite support
  • Ensure safe operations of the workshop
  • Set, implement, and follow up goals and activities within the area in line with Prevost main objectives
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Actively develop and drive actions to improve customer satisfaction

Service Technician

Prevost
01.2005 - 04.2008
  • Diagnose and repair customer complaints as needed
  • Oversee shop technician training
  • Oversee shop work assignments
  • Perform Quality Control on repairs
  • Test drive units as needed for complaint verification, diagnosis and confirmation of repair
  • On call duties for after hours customer support
  • Responded to customer inquiries quickly and professionally to increase satisfaction.

Diesel Mechanic

United States Marine Corps
10.2000 - 10.2004
  • Repair equipment as needed
  • Create PM schedule and track as required for fleet of units
  • Participate in leadership courses and be held to the highest standards
  • Train new Marines


Education

High School Diploma -

Nutley High School
2000

Skills

  • Contract Negotiation Expertise
  • Verbal and Written Communication
  • Cost Management
  • Business Planning
  • Sales Expertise
  • Revenue Generation
  • Team Leadership
  • New Business Development
  • Customer Acquisition
  • Coaching and Mentoring
  • Cross-Functional Collaboration
  • Closing Techniques

Timeline

Business Development Manager

Prevost
09.2018 - Current

Branch Manager

Prevost
01.2012 - 09.2018

Service Manager

Prevost
04.2008 - 01.2012

Service Technician

Prevost
01.2005 - 04.2008

Diesel Mechanic

United States Marine Corps
10.2000 - 10.2004

High School Diploma -

Nutley High School

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Craig Heaton