Summary
Overview
Work History
Education
Skills
Timeline
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Craig Helms

Gilroy,Ca

Summary

Personable, friendly and solution-oriented professional. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

39
39
years of professional experience

Work History

Pro-Shop /Call Center Customer Service Representative

Eagle Ridge Golf Course
Gilroy, CA
01.2024 - Current
  • Communicated courteously with customers by in-person interaction and telephone conversations.
  • Demonstrated excellent listening skills while interacting with customers.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service.

Deputy Sheriff

Santa Clara County Sheriff's Office
San Jose
05.1988 - 01.2016
  • Performed administrative tasks such as completing paperwork, filing documents.
  • Adhered to departmental policies and procedures while performing job duties.
  • Prepared detailed written reports documenting incident information and investigative activities.
  • Collaborated with other agencies during multi-jurisdictional operations or investigations.
  • Participated in continuing education courses related to law enforcement practices.
  • Utilized law enforcement databases to identify suspects or verify information related to investigations.
  • Testified in court in connection with criminal prosecutions to support judicial process.

General Hospital Corpsman

United States Naval Service
San Jose
05.1985 - 03.1991
  • Performed both emergency and routine medical procedures in high-pressure environments.
  • Facilitated patient care by performing examinations and administering treatment.

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
San Jose, CA
09-2000

Associate of Arts - General Studies

San Jose City College
San Jose, CA
06-1990

Skills

  • Account Management
  • Call Management
  • Customer Service
  • Product and service knowledge
  • Customer inquiries
  • Complaint resolution

Timeline

Pro-Shop /Call Center Customer Service Representative

Eagle Ridge Golf Course
01.2024 - Current

Deputy Sheriff

Santa Clara County Sheriff's Office
05.1988 - 01.2016

General Hospital Corpsman

United States Naval Service
05.1985 - 03.1991

Bachelor of Science - Business Administration And Management

University of Phoenix

Associate of Arts - General Studies

San Jose City College

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Craig Helms