Craig Hinkley
South Lake Tahoe,CA
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Marketing Representative
Hilton Grand Vactions
South Lake Tahoe, CA
03.2024 - Current
- In person marketing with prospective and/or current owners within our resorts. Schedules guests to meet with a representative for a presentation.
- Serve as a positive and professional brand ambassador for Hilton Grand Vacations
- Partner with the resort staff to receive arrival sheets of guests checking in
- Greet, present, and incentivize prospective customers to attend a sales-preview tour
- Screen and qualify potential customers based on company guidelines
- Make sales-tour reservations and collect required deposits
Sales Executive In-house
Hilton Grand Vacations
South Lake Tahoe, CA
06.2022 - 03.2024
- Effectively present and deliver sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals
- Attend all scheduled training sessions, department meetings, keep current on sales information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Marketing Supervisor
Diamond Resorts/ Hilton Grand Vacations
South Lake Tahoe, CA
02.2015 - 06.2022
- Supervised a team of marketing professionals in order to attain weekly and monthly tour and sales goals.
- Negotiated contracts with external partners for promotional materials production.
- Established relationships with vendors, suppliers and ad agencies.
- Managed budgeting and forecasting of marketing initiatives.
- Prepared reports detailing progress against goals set by senior management team.
- Conducted one-on-one coaching sessions with team members to improve their marketing skills.
- Assisted in developing educational materials such as manuals, webinars, and videos for use by the marketing team.
Education
High School Diploma -
Marlboro Central High School
Marlboro, NY06-2002
Skills
- Sales Presentations
- Audience Engagement
- Brand building
- Vendor Relationship Management
- Sales and Marketing Forecasting
- Time Management
- Self Motivation
- Leadership and mentoring abilities
- Leadership Team Building
- Recruiting
Timeline
Marketing Representative
Hilton Grand Vactions
03.2024 - Current
Sales Executive In-house
Hilton Grand Vacations
06.2022 - 03.2024
Marketing Supervisor
Diamond Resorts/ Hilton Grand Vacations
02.2015 - 06.2022
High School Diploma -
Marlboro Central High School
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