Craig Kaelin
El Cajon,CA
Overview
7
7
years of professional experience
Work History
Human Services Specialist / Social Worker /Detention Technician
San Diego County / Sheriff's Office
San Diego, CA
07.2020 - 09.2024
- Provided services to members of the public by personally responding to requests or making appropriate referrals while managing a large caseload.
- Conducted personal interviews with clients to verify financial, demographic, medical, and other information to determine eligibility for public assistance programs.
- Communicated effectively while interpreting and explaining regulations, requirements, legal rights, and responsibilities to clients.
- Evaluated documentation provided by clients and determined if clients meet eligibility requirements based on rules and policies.
- Assisted all forms of law enforcement by processing people who have been arrested and detained in custody.
- Prepared and wrote professional case summaries. Transported children and supervised visits between parents and children. Exchanged information with co-workers and individuals outside of the Agency. Read literature, laws, and regulations related to the social work profession. Attended training to develop and enhance social work knowledge and skills.
Relationship Banker and Small Business Specialist
JP Morgan Securities LLC & JP Morgan Chase Bank
San Francisco, CA
05.2017 - 01.2019
- Managed assigned customers and proactively met with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations.
- Made lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week.
- Partnered with Specialists (Financial Advisors, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs. Adhered to policies, procedures, and regulatory banking requirements.
Education
Bachelor of Arts - Communication
University of Southern California
2003
Timeline
Human Services Specialist / Social Worker /Detention Technician
San Diego County / Sheriff's Office
07.2020 - 09.2024
Relationship Banker and Small Business Specialist
JP Morgan Securities LLC & JP Morgan Chase Bank
05.2017 - 01.2019
Bachelor of Arts - Communication
University of Southern California
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