Craig Maidrand
Dover,NH
Summary
Innovative Product Owner known for delivering high-quality work in fast-paced environments. Skilled in agile methodologies, user story creation, and backlog prioritization to ensure projects meet deadlines and exceed expectations. Possess strong skills in stakeholder communication, negotiation, and team collaboration, ensuring seamless integration of business requirements with technical solutions. Excel at problem-solving, adaptability, and leadership to drive product development forward.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Product Owner I/II
Liberty Mutual
01.1999 - Current
- Collaborated with development teams and business stakeholders to ensure successful delivery of products.
- Defined product vision, strategy, and roadmap in alignment with company goals.
- Implemented new email strategy and automation, reducing handle time by 30% and lowering staffing needs by 5 FTEs.
- Migrated sales organization to new Salesforce instance without business disruption
Principal Business Systems Analyst/ Salesforce Administrator
- Facilitated teamwork between various departments resulting in enhanced business processes
- Managed strategic project for migration of National Insurance distribution sales functions to a cloud application
- Spearheaded initiatives to improve prospect development, as well as agency touchpoints.
- Trained field personnel on new technology and strategic business initiatives nationwide
Senior Business Systems Analyst
- Oversaw tactical, short-term initiatives for our distribution channel
- Handled support request routing efficiently
- Delivered educational sessions to sales, service and underwriting departments
- Created cost-benefit analysis reports for business sponsors
Senior Business Analyst
- Worked independently or part of a group to develop business requirements and test plans for a variety of business projects related to the workflow engine, rating system and regulatory reporting feeds
Computer Audit Specialist
- Audit moderately complex new and existing information systems applications and operating systems domestic and abroad
- Developed engagement letters and communicated audit issues and related recommendations to Liberty management and country Presidents
Inside Account Manager/ Outside Sales Manager
Warwick, RI
- Responsible for maintaining existing accounts, developing new business relationships with our clients and vendors
Global Sales Representative
Rochester, N.H.
- Responsibilities included profiling and developing new business opportunities
Education
Masters of Business Administration -
Southern New Hampshire University
Bachelor of Science - Geology
University of New Hampshire
Skills
- Effective Cross-Level Communication
- Business Strategy Expertise
- Skilled Collaborator
- Effective Negotiation Strategies
- Complex Problem Solving
- Roadmap development
- Stakeholder relationship management
- Data-driven decision-making
- Agile frameworks
Certification
- Chartered Property Casualty Underwriter (CPCU)
- George Washington University - Masters Certificate in Project Management
- CCMP – Certified Change Management Professional
- Lean Six Sigma – Yellow
Timeline
Product Owner I/II
Liberty Mutual
01.1999 - Current
- Chartered Property Casualty Underwriter (CPCU)
- George Washington University - Masters Certificate in Project Management
- CCMP – Certified Change Management Professional
- Lean Six Sigma – Yellow
Principal Business Systems Analyst/ Salesforce Administrator
Senior Business Systems Analyst
Senior Business Analyst
Computer Audit Specialist
Inside Account Manager/ Outside Sales Manager
Global Sales Representative
Masters of Business Administration -
Southern New Hampshire University
Bachelor of Science - Geology
University of New Hampshire
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