Craig Maire II
ABM Industries Inc.
Edmond
1
Language
1
Certification
17
years of professional experience
Experienced valet parking services supervisor with a proven track record of providing exceptional customer service in a fast-paced environment. Skilled in managing teams, ensuring smooth traffic flow, and resolving guest issues efficiently.
Work History
Valet Parking Supervisor
4 Years 4 Months- Management & Operations
- Oversee valet team performance.
- Compliance: Ensure valet operations follow hospital standards and safety regulations.
- Problem-solving: Address customer complaints, incidents, and inefficiencies.
- Customer Service
- Greeting & Assistance: Provide a welcoming first impression, assist patients/visitors with entry/exit, and handle luggage if needed.
- Vehicle Handling: Safely park and retrieve vehicles, carefully document any existing damage.
- Clear Communication: Explain parking policies and procedures to customers.
- Additional Responsibilities
- Security: Report suspicious activity or unauthorized vehicles.
- Coordination: Collaborate with front desk staff or concierge for seamless service.
Hospital Parking Attendant
2 Years 7 Months- Greet patients and visitors: Provide a warm, welcoming first impression.
- Park and retrieve vehicles: Do so safely and efficiently, always following traffic laws and facility rules.
- Assist with accessibility: Help with wheelchairs, luggage, and offer support entering/exiting vehicles.
- Explain parking procedures: Clearly outline fees, retrieval process, etc.
- Provide directions and assistance: Guide people within the hospital and surrounding area.
- Maintain a clean and organized parking area.
Optometric Technician
6 Months- Assisted optometrist with conducting eye examinations and providing patient support.
- Prepared patients for eye appointments and gathered medical histories.
- Administered vision assessments and operated examination equipment.
- Guided patients in selecting eyeglass frames and fitting lenses.
- Maintained examination equipment and accurately documented patient records.
Security Officer
3 Years 5 Months- Executed regular patrols of designated areas to ensure safety and prevent unauthorized access.
- Surveillance: Monitor CCTV cameras and other security systems to detect suspicious activities.
- Access Control: Manage entry and exit points, ensuring only authorized personnel and visitors gain access.
- Emergency Response: Respond swiftly to emergencies, including medical incidents, fire alarms, and security breaches.
- Incident Reporting: Document and report all incidents, accidents, and security breaches accurately and promptly.
- Visitor Management: Greet and assist visitors, ensuring they follow security protocols and sign in/out procedures.
- Communication: Effectively communicate with colleagues, supervisors, and emergency responders as needed.
- First Aid/CPR: Provide basic first aid and CPR in case of medical emergencies.
- Conflict Resolution: De-escalate tense situations and resolve conflicts peacefully.
- Customer Service: Provide excellent customer service to patients, visitors, and staff.
Security Officer
2 Years 6 Months- Executed regular patrols of designated areas to ensure safety and prevent unauthorized access.
- Surveillance: Monitor CCTV cameras and other security systems to detect suspicious activities.
- Access Control: Manage entry and exit points, ensuring only authorized personnel and visitors gain access.
- Emergency Response: Respond swiftly to emergencies, including medical incidents, fire alarms, and security breaches.
- Incident Reporting: Document and report all incidents, accidents, and security breaches accurately and promptly.
- Visitor Management: Greet and assist visitors, ensuring they follow security protocols and sign in/out procedures.
- Communication: Effectively communicate with colleagues, supervisors, and emergency responders as needed.
- First Aid/CPR: Provide basic first aid and CPR in case of medical emergencies.
- Conflict Resolution: De-escalate tense situations and resolve conflicts peacefully.
- Customer Service: Provide excellent customer service to patients, visitors, and staff.
Education
A.A.S. in Business Administration - (Business Management)
- Dean's List
Skills
Surveillance
Stress management
Patient care
Microsoft Powerpoint
Guest Services
Conflict management
Sales
Medical office experience
Security
Expertise in providing quick and efficient responses to various increasing expectations to decrease adverse impacts
subsequently boosting productivity Customer Service Satisfaction
Front Desk
Analysis skills
Customer relationship management
Customer service
Physiology knowledge
Attention to detail
Organizational skills
Loss prevention
Anatomy knowledge
Computer skills
Delivery Driver Experience
Manufacturing
Professionalism
Clinic experience
Microsoft Office
Supervising experience
Time management
Helpfulness
Communication Skills
Proficiency in determining and assessing problems; formulating and evaluating alternative solutions; and presenting effective recommendations Time and Resource Optimization
English
Leadership
Written communication
Team management
Computer operation
Optical experience
Medical terminology
Customer communication
Valet Parking
Patient observation
Conflict Resolution
Patrolling
Phone etiquette
Management
Interviewing
Capability to render exceptional services to clients while capitalizing on outstanding relationship and interpersonal skills in delivering the utmost quality
on-time
and efficient service to clients
Microsoft Office Applications (Word
Excel and Outlook) Windows 10
Tonometry
Lensometry
Fundus Photography
OCT
Stereopsis
Visual Fields
Autorefraction
ASCAN
Amsler Grid
Contact Lense Education and Dispensing
Staff training and development
Incident reporting
Task delegation
Policy enforcement
Employee scheduling
Parking space optimization
Customer complaint handling
Vehicle safety
Problem-solving
Multitasking and organization
Vehicle parking and retrieval
Multitasking proficiency
Customer service excellence
Customer service and support
Team collaboration
Verbal and written communication
Valid Driver's license
Guest assistance
Safety compliance
Flexible schedule
Stress tolerance
Professional appearance
Guest flow management
Directing traffic
Conflict mediation
Baggage security
Guest education
Key booth operations
Valet procedures
Teamwork
Teamwork and collaboration
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Workplace safety
Excellent communication
Critical thinking
Team leadership
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Shift planning
Safety procedures
Team coordination
Incident investigation
Vehicle inspection
Team building
Labor management
Self motivation
Coaching and mentoring
Interpersonal skills
Conflict resolution
Documentation and reporting
Schedule management
Staff training
Time management abilities
Continuous improvement
Physical stamina
Adaptability
Friendly and outgoing
Punctual and reliable
Loading and unloading
Active listening
Certification
- Certificate of Completion, Optical Assistant course
- CLEET Phase I and II license
- CPR, AED, first aid, and bloodborne pathogens certifications
- Driver's License
Languages
English
Timeline
Valet Parking Supervisor
ABM Industries Inc.
02.2022 - 06.2026Read More
Hospital Parking Attendant
Premier Parking
07.2019 - 02.2022Read More
Optometric Technician
International Eyecare Centers
08.2017 - 02.2018Read More
Security Officer
Securitas Security Services USA
03.2013 - 08.2016Read More
Security Officer
Securitas Security Services USA
06.2009 - 12.2011Read More
Hamilton College
A.A.S. in Business Administration from (Business Management)
Read More