Craig Marble
Des Pere,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Relations
Mt. Royal Fine Foods
Duluth , MN
08.2012 - 08.2019
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services and company information.
- Met with coworkers for weekly creativity and conflict resolution exercises.
- Gained necessary experience that promoted necessary character and skill growth.
- Learned to quickly assess the proper tools to resolve situations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Volunteer
Damiano Center
Duluth , MN
06.2015 - 08.2019
- Maintained clean, neat and operational facilities to serve program needs.
- Assisted with special events or programs.
- Helped visitors pick out food items from donations.
- Loaded and unloaded distribution trucks at destination.
Tour Guide Volunteer
Glensheen Mansion
Duluth , MN
06.2015 - 08.2019
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Bachelor of Arts - Psychology And Sociology Major
St Norbert College
De Pere, WI05.2023
High School Diploma -
East High School
Duluth, MN08.2010
Skills
- Operations Support
- Answering Phones
- Computer Skills
- Clerical Support
- Customer Satisfaction
- Workplace Safety
Timeline
Volunteer
Damiano Center
06.2015 - 08.2019
Tour Guide Volunteer
Glensheen Mansion
06.2015 - 08.2019
Customer Relations
Mt. Royal Fine Foods
08.2012 - 08.2019
Bachelor of Arts - Psychology And Sociology Major
St Norbert College
High School Diploma -
East High School
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