Craig McFadden
Antioch,TN
Summary
To build high quality vehicles for our global customers. Eager to move into a leadership role that allows me to utilize my skills, knowledge and work ethics to contribute in over coming any obstacles set forth in front of the company as well as myself. Also providing them with high quality leadership and technical skills. I am willing to learn and adapt to any position that the company may need my skills and services.
Overview
29
29
years of professional experience
Work History
Assembly Line Technician
Nissan North America
07.2013 - Current
- Assemble and install parts according to SOS using hand and power tools.
- Maintain a neat and clean work area to ensure safety standards are met.
- Make offline repairs and update any items in inspect.
- Check and inspect all tools according to TPM guidelines.
Customer Account Executive Rep 3
Comcast, Xfinity
05.2010 - 07.2013
- Answer incoming calls regarding technical questions and problem resolution related to Comcast products.
- Answer questions related to customer billing statements and processed payments.
- Setup appointments for trouble calls, service and installs.
- Maintain monthly sales goal with a 1.2% or higher TSR rating.
Communication Technician 3
Comcast, Xfinity
07.2006 - 05.2010
- Troubleshoot and installed Comcast 3 products video, internet and phone services.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Upsell DVR boxes to all eligible accounts.
Area Service Manager
Digital Reception Services
09.2001 - 07.2006
- Effectively manage staff in accordance with company policies including EEO, hiring, terminating, training, developing, motivating and mentoring.
- Serviced and installed satellite systems for Dish Network.
- Supervised a crew of 30 plus technicians.
- Serviced and maintained 12 counties in Florida and Georgia.
- Coordinated the scheduling of daily work orders for field technicians.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Army
United States Armed Forces
12.1992 - 10.2000
Education
High School Diploma -
Forrest City High School
Forrest City, AR05.1992
Skills
- Standard Operating Procedures Understanding
- Employee Coaching
- Assembly and Production
- Hand Tools and Machinery
- Regional Trainer
- Leadership Skills
- Technical Skills
- Computer Skills
Timeline
Assembly Line Technician
Nissan North America
07.2013 - Current
Customer Account Executive Rep 3
Comcast, Xfinity
05.2010 - 07.2013
Communication Technician 3
Comcast, Xfinity
07.2006 - 05.2010
Area Service Manager
Digital Reception Services
09.2001 - 07.2006
Army
United States Armed Forces
12.1992 - 10.2000
High School Diploma -
Forrest City High School
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