Joseph Angelo
Southington,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Assembly Cell Lead
Mark 7 Reloading Div. Of Lyman Products Corp.
05.2021 - Current
- Managed productivity, quality and process flow to meet requirements while ensuring customer satisfaction.
- Maintained scheduling with consideration of resource availability.
- Investigated, reported and made minor repairs to faulty equipment and products.
- Reviewed production reports to resolve operational, manufacturing and maintenance problems, enhancing productivity [Number]%.
- Trained and certified employees on various equipment operations.
- Inspected materials, products or equipment to detect defects or malfunctions.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected finished products for quality and adherence to customer specifications.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Assembled products according to changing daily work orders and specific customer needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Assembly of the Mark 7 products and oversight of assemblers in the Die and Sight assembly lines
Service Technician
Raytech Ind Div. Of Lyman Products Corp.
09.2012 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Provide Technical support on mass finishing for Sales and Marketing, Engineering, Customer Service
- Attend industry trade shows
Commercial Sales Representative
Mark 7 Reloading Div. Of Lyman Products Corp.
12.2019 - 05.2021
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Presented bids and contracts for potential clients to review during meetings.
- Sold commercial units ranging from $500.00 to $15,000 to local, national and international businesses.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Drafted, submitted and processed sales contracts for orders received.
- Provided day-to-day support for commercial and consumer accounts by answering inquiries, checking availability of products and corresponding with customers via email.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Organized and executed product blitzes to identify and engage new customers in target markets.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Provided technical support to Customer Service Representatives to insure customer satisfaction with product lines
Ballistic Lab Service Technician
Lyman Products Corporation
10.2010 - 12.2019
- Diagnosed and troubleshot problems, and repaired products for Lyman Products Corp.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Write, edit and appear as spokesperson for Lyman Products instructional and promotional videos
- Provide technical support for Customer Service, Engineering, Sales and Marketing, departments
- Testing first piece production samples from Manufacturing Dept.
- Product inspection on incoming finished goods
- Test shooting and data collection for Lyman Products Reloading manuals to include the loading of shotgun and center fire loadings
- Product testing and development
Correctional Officer
State Of Connecticut Department Of Correction
04.1990 - 05.2010
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Received and accounted for personal possessions and determined inmate work assignments.
- Interviewed inmates to obtain information and assess needs.
- Booked new inmates into facility and processed inmates for release.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Investigated and responded to incidents of inmate misconduct.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Assisted in intake and release of inmates.
- Responded to inquiries from inmates and other members of public.
- Interviewed inmates to obtain information and evidence.
- Administered drug tests to inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Restrained juvenile inmates when disturbances required physical intervention.
- Law Enforcement certified Firearms Instructor
- Certified Category 1 chemical weapons instructor
- Certified in the use of the On-Trac urinalysis testing system
- Facility Armorer
- Certified Ruger Armorer for the AC-556 rifle and P94 Pistol
- Certified in CPR and First Aid, AED
Education
No Degree - Criminal Justice
Tunxis Community College
Farmington, CTSkills
- Safety Policies and Procedures
- Lean Manufacturing
- Technical Documentation and Reporting
- Production Standards
- Calibrate Equipment
- Warranty Support
- Parts Repair
- Conduct Tests
- Diagnostics Expertise
- Equipment Functionality
- Material Specifications
- Detail Drawings
- Quality Assurance Requirements
- Test Data Documentation
- Standard Operating Procedures Understanding
- Maintaining Clean Work Areas
- Testing Protocols
- Unit Repairing
- Lockout and Tagout Procedures
- Specialized Equipment Usage
- Productivity Performance
- Cell Production
- Extensive knowledge of firearms education, safety and handling, repair, usage
Accomplishments
Veteran of Connecticut Army National Guard
Attained the rank of Sergeant E-5
Activated for Operation Desert Shield and Desert Storm
Deployed to Saudi Arabia, Kuwait and Iraq with the 143rd Military Police Company
Timeline
Assembly Cell Lead
Mark 7 Reloading Div. Of Lyman Products Corp.
05.2021 - Current
Commercial Sales Representative
Mark 7 Reloading Div. Of Lyman Products Corp.
12.2019 - 05.2021
Service Technician
Raytech Ind Div. Of Lyman Products Corp.
09.2012 - Current
Ballistic Lab Service Technician
Lyman Products Corporation
10.2010 - 12.2019
Correctional Officer
State Of Connecticut Department Of Correction
04.1990 - 05.2010
No Degree - Criminal Justice
Tunxis Community College
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