Craig Moreland
Lithia Springs,GA
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
6
6
years of professional experience
Work History
Delivery Support Team Member
LivingSpaces
08.2020 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Entertainment Sales
AT&T
09.2018 - 07.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
Personal Banker
BMO Harris
01.2018 - 11.2018
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Education
Sociology -
Marshalltown Community College
Marshalltown, IAHigh School Diploma -
Harold S. Vincent High School
Milwaukee, WISkills
- Problem Solving
- Interpersonal Skills
- Active Listening
- Team Collaboration
- Self-Management
- Communication
- Adaptability
- Commitment to Excellence
- Equipment Operation
Industry Specific Knowledge
- Microsoft Office Suite
- Windows XP
- Maintain Confidential Records
- IOS Software
Timeline
Delivery Support Team Member
LivingSpaces
08.2020 - 10.2023
Entertainment Sales
AT&T
09.2018 - 07.2020
Personal Banker
BMO Harris
01.2018 - 11.2018
Sociology -
Marshalltown Community College
High School Diploma -
Harold S. Vincent High School
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