Summary
Overview
Work History
Education
Skills
Timeline
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Craig Newberry

Telford,PA

Summary

Results oriented professional with over 20 years of experience leading technical teams and bridging the gap between customer needs and technical solutions. Skilled in driving seamless integration and optimal performance. Proven track record in mentoring and guiding teams, building strong relationships with customers, and delivering exceptional service and support. Strong expertise in [relevant technologies or products]. Excellent communication and interpersonal skills with a strategic mindset.

Overview

29
29
years of professional experience

Work History

Glide-Line Business Unit Leader

NCC Automation
01.2019 - Current
  • Enhanced Business Unit performance by streamlining processes and implementing efficiency improvements.
  • Led cross-functional teams for successful product launches and market expansions.
  • Developed and executed strategic plans to drive growth, profitability, and market share.
  • Optimized resource allocation, maximizing return on investment and operational effectiveness.
  • Spearheaded key initiatives to improve customer satisfaction rates through process improvements and targeted marketing campaigns.
  • Fostered culture of innovation by encouraging collaboration and idea sharing among team members.
  • Implemented data-driven decision-making practices to guide business strategy and direction.
  • Established clear performance metrics, driving continuous improvement across all areas of Business Unit.
  • Directed talent management efforts including recruiting, training, mentoring, and developing high-performing teams.
  • Negotiated contracts with vendors/partners to secure favorable terms for cost savings or improved service levels.
  • Played integral role in helping define company values and culture that foster employee engagement.
  • Provided guidance as subject matter expert in various interdepartmental projects to drive successful outcomes and demonstrate Business Unit's value within the organization.

Glide-Line Product Specialist

NCC Automation
01.2016 - 12.2018
  • Enhanced product performance by conducting thorough market research and competitor analysis.
  • Developed innovative product strategies for increased sales and customer satisfaction.
  • Collaborated with cross-functional teams to streamline product development processes.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Optimized inventory management, ensuring timely availability of products for customers.
  • Continually expanded knowledge of Glide-Line product line.
  • Hired, trained and provided coaching to team members.
  • Generated reports to track performance and analyze trends.

Project Manager

NCC Automation
11.2014 - 12.2016
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.

Quality Manager

Precision Solutions
01.2009 - 11.2014
  • Improved product quality by implementing stringent inspection processes and quality control measures.
  • Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
  • Streamlined production processes by identifying areas for improvement and implementing corrective actions.
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.

Owner & Operator

Urethane Solutions, LLC
01.2007 - 01.2009
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.

Service Manager/Shipping & Receiving Manager

Precision Solutions
05.1995 - 12.2006
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.

Education

Bachelor of Arts - Criminal Justice Administration

Mansfield University of Pennsylvania
Mansfield, PA

Skills

  • Operations Management
  • Organizational Development
  • Cross-functional Team Coordination
  • Business Analysis
  • Key Performance Indicators
  • Staff Training and Development
  • Brand Management
  • Project Planning
  • Fiscal Management
  • Analytical Thinking
  • Process Improvement
  • Teamwork and Collaboration
  • Customer Relationship Management

Timeline

Glide-Line Business Unit Leader

NCC Automation
01.2019 - Current

Glide-Line Product Specialist

NCC Automation
01.2016 - 12.2018

Project Manager

NCC Automation
11.2014 - 12.2016

Quality Manager

Precision Solutions
01.2009 - 11.2014

Owner & Operator

Urethane Solutions, LLC
01.2007 - 01.2009

Service Manager/Shipping & Receiving Manager

Precision Solutions
05.1995 - 12.2006

Bachelor of Arts - Criminal Justice Administration

Mansfield University of Pennsylvania

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Craig Newberry