Craig Olander
Sylvania,Ohio
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
IT Support Analyst
Dana Incorporated
Toledo, Ohio
2021 - Current
- Streamlined robot automation processes, significantly improving operational efficiency.
- Ensured system reliability and performance through dedicated server support.
- Configured NAT switches at line-side for improved network connectivity.
- Procured necessary IT equipment to meet organizational demands effectively.
- Utilized Dana's proprietary MES software to support plant applications efficiently.
- Worked closely with technical teams to define objectives for system enhancements.
Infrastructure and application Specialist
FCA Chrysler
Trenton, Michigan
2018 - 2021
- Spearheaded project converting all desktops and laptops to Windows 10.
- Provided basic networking support for seamless connectivity.
- Delivered application support for Siemens and Chrysler systems.
- Facilitated tele-conferences to enhance project collaboration.
- Supported barcode scanners and industrial printers for operational efficiency.
- Collaborated with diverse teams to resolve product and service issues effectively.
Desktop Support (Contractor)
ProMedica
Toledo, Ohio
2016 - 2017
- Streamlined Epic software implementation for medical records management through effective teamwork.
- Enhanced deployment efficiency by installing software using SCCM.
- Provided Active Directory support, securing user access management protocols.
- Maintained operational continuity by conducting desktop support repairs.
- Managed software installations utilizing SCCM Client Center for oversight and control.
- Facilitated daily operations to guarantee prompt service delivery and workflow efficacy.
Help Desk (level 1) Contractor through K-force
Cooper Tire
Findlay, Ohio
2015 - 2016
- Executed password resets and account unlocks to enhance user access.
- Configured SAP accounts and access for streamlined operations.
- Established Active Directory accounts to support organizational needs.
- Maintained system backups to ensure data integrity and recovery.
Help Desk (Level 1)
Travel Centers of America
Westlake, Ohio
2015 - 2015
- Facilitated support for Aloha restaurant software across various platforms including PC and POS systems.
- Executed troubleshooting procedures for technical issues in Linux-based environments.
- Oversaw escalation and resolution of technical problems with Tier 2 support teams.
- Responded promptly to customer calls regarding inquiries and technical difficulties.
Technical Support
ProMedica
Toledo, Ohio
2014 - 2015
- Supported Active Directory management and administered user accounts effectively.
- Utilized ServiceNow ticketing system to track and resolve technical issues promptly.
- Applied network fundamentals to troubleshoot connectivity issues and improve performance.
- Delivered comprehensive support for Microsoft Office applications, assisting users with software.
- Executed break/fix procedures to restore equipment functionality and reduce downtime.
Technical Support Specialist
The University of Toledo
2013 - 2014
- Facilitated Microsoft Office assistance to elevate user productivity.
- Managed Active Directory for user access and permissions.
- Utilized Remedy Ticketing system to track and resolve technical issues.
- Installed and maintained laptops, desktops, and printers to ensure operational efficiency.
Education
Master in Cybersecurity -
Maryville University
St Louis, MO05.2022
Bachelor of IT -
University of Toledo
Toledo Ohio12.2013
Skills
- Procurement of IT equipment
- Collaborative teamwork
- Effective time management
- Automation of robots
- ServiceNow ticket management
- Vendor relationship management
Timeline
IT Support Analyst
Dana Incorporated
2021 - Current
Infrastructure and application Specialist
FCA Chrysler
2018 - 2021
Desktop Support (Contractor)
ProMedica
2016 - 2017
Help Desk (level 1) Contractor through K-force
Cooper Tire
2015 - 2016
Help Desk (Level 1)
Travel Centers of America
2015 - 2015
Technical Support
ProMedica
2014 - 2015
Technical Support Specialist
The University of Toledo
2013 - 2014
Master in Cybersecurity -
Maryville University
Bachelor of IT -
University of Toledo