Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Olander

Sylvania,Ohio

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2026
2026
years of professional experience

Work History

IT Support Analyst

Dana Incorporated
Toledo, Ohio
2021 - Current
  • Streamlined robot automation processes, significantly improving operational efficiency.
  • Ensured system reliability and performance through dedicated server support.
  • Configured NAT switches at line-side for improved network connectivity.
  • Procured necessary IT equipment to meet organizational demands effectively.
  • Utilized Dana's proprietary MES software to support plant applications efficiently.
  • Worked closely with technical teams to define objectives for system enhancements.

Infrastructure and application Specialist

FCA Chrysler
Trenton, Michigan
2018 - 2021
  • Spearheaded project converting all desktops and laptops to Windows 10.
  • Provided basic networking support for seamless connectivity.
  • Delivered application support for Siemens and Chrysler systems.
  • Facilitated tele-conferences to enhance project collaboration.
  • Supported barcode scanners and industrial printers for operational efficiency.
  • Collaborated with diverse teams to resolve product and service issues effectively.

Desktop Support (Contractor)

ProMedica
Toledo, Ohio
2016 - 2017
  • Streamlined Epic software implementation for medical records management through effective teamwork.
  • Enhanced deployment efficiency by installing software using SCCM.
  • Provided Active Directory support, securing user access management protocols.
  • Maintained operational continuity by conducting desktop support repairs.
  • Managed software installations utilizing SCCM Client Center for oversight and control.
  • Facilitated daily operations to guarantee prompt service delivery and workflow efficacy.

Help Desk (level 1) Contractor through K-force

Cooper Tire
Findlay, Ohio
2015 - 2016
  • Executed password resets and account unlocks to enhance user access.
  • Configured SAP accounts and access for streamlined operations.
  • Established Active Directory accounts to support organizational needs.
  • Maintained system backups to ensure data integrity and recovery.

Help Desk (Level 1)

Travel Centers of America
Westlake, Ohio
2015 - 2015
  • Facilitated support for Aloha restaurant software across various platforms including PC and POS systems.
  • Executed troubleshooting procedures for technical issues in Linux-based environments.
  • Oversaw escalation and resolution of technical problems with Tier 2 support teams.
  • Responded promptly to customer calls regarding inquiries and technical difficulties.

Technical Support

ProMedica
Toledo, Ohio
2014 - 2015
  • Supported Active Directory management and administered user accounts effectively.
  • Utilized ServiceNow ticketing system to track and resolve technical issues promptly.
  • Applied network fundamentals to troubleshoot connectivity issues and improve performance.
  • Delivered comprehensive support for Microsoft Office applications, assisting users with software.
  • Executed break/fix procedures to restore equipment functionality and reduce downtime.

Technical Support Specialist

The University of Toledo
2013 - 2014
  • Facilitated Microsoft Office assistance to elevate user productivity.
  • Managed Active Directory for user access and permissions.
  • Utilized Remedy Ticketing system to track and resolve technical issues.
  • Installed and maintained laptops, desktops, and printers to ensure operational efficiency.

Education

Master in Cybersecurity -

Maryville University
St Louis, MO
05.2022

Bachelor of IT -

University of Toledo
Toledo Ohio
12.2013

Skills

  • Procurement of IT equipment
  • Collaborative teamwork
  • Effective time management
  • Automation of robots
  • ServiceNow ticket management
  • Vendor relationship management

Timeline

IT Support Analyst

Dana Incorporated
2021 - Current

Infrastructure and application Specialist

FCA Chrysler
2018 - 2021

Desktop Support (Contractor)

ProMedica
2016 - 2017

Help Desk (level 1) Contractor through K-force

Cooper Tire
2015 - 2016

Help Desk (Level 1)

Travel Centers of America
2015 - 2015

Technical Support

ProMedica
2014 - 2015

Technical Support Specialist

The University of Toledo
2013 - 2014

Master in Cybersecurity -

Maryville University

Bachelor of IT -

University of Toledo
Craig Olander
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