Craig Porterfield
San Diego,CA
Summary
Professional Data Base Manager with extensive experience in quality assurance and compliance. Known for keen eye for detail and commitment to maintaining high standards. Adept at working collaboratively with teams to achieve results and adapt to evolving requirements. Skilled in using inspection tools and methodologies to ensure product integrity.
Skills
- Customer service expertise
- Database entry
- Database management
- Supervisory experience
- Optimizing computer applications
- Fraud prevention
Overview
11
11
years of professional experience
Work History
Precinct Inspector (PI)
San Diego County ROV
03.2014 - Current
- PI for various County Registrar Of Voters (ROV) Vote Centers
- Acted as Customer Service Representative to the public for Vote Center operations
- Monitored performance of Poll Workers and manned all voting stations during elections
- Responsible for security of voted ballots, transporting them to the ROV daily
Census Field Supervisor
U.S. Census Bureau
12.2019 - 09.2021
- Supervised 8 to 30 field agents completing the 2020 United States Census
- Acted as Customer Service Representative for the Census Bureau to the public
- Conducted team training, managed team performance and oversaw collection of sensitive and confidential information about local residents
- Responsible for completing all team assigned tasks on time while ensuring strict confidentiality and protection of personal information gathered
Previous Work Accomplishments
5 Years experience as as a Data Base Manager and Customer Service Representative with Telespectrum, Inc.
- Primary point of responsibility for management of confidential User Names and Passwords to 10 computer applications used by 1500 active Call Center Customer Service and Sales teleservices representatives
- Created and administered MS Access and Excel databases
- Reduced company loss due to fraudulent use of computer applications from over $500,000 the previous year to zero
- Received phone calls from clients who used Sprint PCS mobile phone services; used customer service skills to resolve customer concerns and complaints about their Sprint PCS cell phone accounts
- Promoted to on-the-job Training Mentor, overseeing the final training phase of newly-hired teleservices Customer Service Representatives
21 Years experience as as a U.S. Naval Officer and Naval Aviator, retiring as a Commander, U.S. Navy (pay grade O-5)
- Supervised from 10 to 770 personnel in various military organizations
- Generated written and electronic correspondence on a daily basis, maintained classified databases, wrote reports and Point Papers, and
- Operations Department Head, U.S. Naval Logistics Force, 2 years; Executive Office, U.S. Naval Flight Squadron, 3 years
- Navy pilot who completed five aircraft carrier deployments, three to Vietnam.
Education
Bachelor of Arts - Mathematics
University of Californ1a, Irvine
Irvine, CASimilar Profiles
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