Summary
Overview
Work History
Education
Skills
Timeline
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Craig Powell

Tucson

Summary

Dynamic professional with a proven track record at Alorica, excelling in service-oriented communication and problem-solving analysis. Adept at managing high call volumes while fostering customer loyalty. Committed to enhancing customer satisfaction through timely and effective solutions. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

7
7
years of professional experience

Work History

Ad Installer

AdVision Outdoor/Lamar Transit
03.2021 - 03.2025
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.

CSR, Assistant Team Manager, Team Manager

Alorica
08.2018 - 08.2021
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Education

GED -

Clearfield Job Corp
Clearfield, UT

Certificate Full Stack Web Developer - Web Development

Kenzie Academy
Indianapolis, IN
10-2021

Skills

  • Strong focus on accuracy
  • Effective time management
  • Constructive outlook
  • Service-oriented communication skills
  • Focused auditory comprehension
  • Problem-solving analysis
  • Detail-oriented data entry
  • Git version control
  • HTML5 and CSS3 expertise
  • Expertise in reactjs
  • Python
  • Database management
  • RESTful apis
  • Python django
  • Code writing

Timeline

Ad Installer

AdVision Outdoor/Lamar Transit
03.2021 - 03.2025

CSR, Assistant Team Manager, Team Manager

Alorica
08.2018 - 08.2021

GED -

Clearfield Job Corp

Certificate Full Stack Web Developer - Web Development

Kenzie Academy

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