Craig Pozen
Summary
Technology professional with robust background in driving technological advancements and business transformations. Recognized for leading high-impact projects that align with organizational goals and enhance overall performance. Known for fostering strong team collaboration and adaptability to changing business needs while leveraging expertise in software development and IT infrastructure management.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Chief Technology Officer
72SOLD
05.2022 - Current
- Engineered and launched "Lead Vision Pro," a proprietary CRM platform that improved lead response by 40% and boosted conversion rates by 28%.
- Led end-to-end cloud migration to Microsoft Azure, reducing infrastructure costs by 35% while increasing system resilience.
- Directed cross-functional product teams to deliver 40+ new features across marketing, sales, and operations in under 18 months.
- Integrated AI-powered automation and Twilio APIs to enable real-time lead routing and agent communications.
- Supported strategic expansion through international M&A alignment, scaling technology for 180,000+ agents worldwide.
Senior Director, Business Systems & Applications
Arizona Diamondbacks
10.2009 - 05.2022
- Second-in-command to CIO; led enterprise application strategy and innovation for both business and baseball operations.
- Developed 180+ custom apps that generated over $500,000 in annual cost savings and increased operational agility.
- Deployed interactive fan engagement kiosks that boosted sponsorship ROI by 300%.
- Championed business intelligence initiatives, delivering real-time dashboards that improved decision-making.
- Ensured 99.9% uptime and compliance (SOC2) for systems supporting 450+ users across the U.S. and Dominican Republic.
President & CEO
The Kiosk Store
01.2005 - 01.2009
- Founded and scaled a self-service kiosk solutions company, achieving 3X revenue growth within 5 years.
- Directed end-to-end product development, overseeing software innovation, customer UX, and market delivery.
- Established financial and strategic plans that resulted in 15%+ annual profit margins.
AVP, Software Development & Enterprise Database
First National Bank Holding
01.2001 - 01.2005
- Built and managed a 10-person dev and database team delivering enterprise-grade banking solutions.
- Modernized legacy systems, improving data processing speed by 70% and increasing reporting accuracy.
- Maintained >99.95% uptime and executed critical backup/recovery operations across SQL and Oracle platforms.
Database Administrator
Homestore.com
01.1996 - 01.2001
- Oversaw core database operations and scaling efforts during a period of hypergrowth.
- Implemented database optimization and monitoring protocols that improved performance and system availability.
Education
Bachelor of Science - Sports Medicine
Arizona State University
Tempe, AZ05.1990
Leadership Academy - undefined
Arizona Diamondbacks
01.2019
Skills
- Executive Technology Strategy & Road mapping
- CRM Architecture & Martech Platforms
- Cloud Infrastructure & Migration (Azure, AWS)
- Agile Delivery & Product Lifecycle Management
- Business Intelligence & Data Analytics
- AI-Driven Automation & Integration
- Cybersecurity & Regulatory Compliance (SOC2, HIPAA)
- Budget Management & Vendor Oversight
- Change management
- IT management and delivery
- Training and mentoring
- Business process improvement
- Strategic planning
- DevOps implementation
- Data analysis
Affiliations
- InspireCIO Leadership Network — Advisory Board Member
- ASU Alumni Council — Board Member
Certification
SDLC, Agile, Swift, Angular, React, Next.js
Timeline
Chief Technology Officer
72SOLD
05.2022 - Current
Senior Director, Business Systems & Applications
Arizona Diamondbacks
10.2009 - 05.2022
President & CEO
The Kiosk Store
01.2005 - 01.2009
AVP, Software Development & Enterprise Database
First National Bank Holding
01.2001 - 01.2005
Database Administrator
Homestore.com
01.1996 - 01.2001
Leadership Academy - undefined
Arizona Diamondbacks
Bachelor of Science - Sports Medicine
Arizona State University