Craig Reola

• Delivers emergency plumbing services for both residential and commercial clients
• Performs repairs on plumbing systems, ensuring adherence to job site safety standards
• Verifies that all commercial equipment is properly installed and fully functional before final handover to clients
• Conducts installation of drainage, waste, and vent piping for new constructions and renovations, following blueprint guidelines
• Installs water piping for both new builds and remodeled properties, focusing on meeting customer needs
• Executes gas piping installations for a variety of projects, ensuring safe and effective functionality
• Works in collaboration with job site supervisors and inspectors to fulfill client expectations and maintain operational integrity
• Manages on-site operations based on crew size and project demands to enhance workflow efficiency
• Sources and secures essential parts and materials for each job, adhering to procurement and inventory control practices
• Provides regular updates on job site progress to the company owner, ensuring accurate documentation of all activities

• Led production as Production Manager, directing operations and staff to ensure efficient workflow
• Managed safety protocols as Safety Manager, ensuring compliance with OSHA safety regulations and company policies
• Provided customer service support, maintaining clear communication with clients and addressing their needs
• Hired and terminated production personnel, ensuring the right fit for operational needs
• Served as Warehouse Manager, overseeing inventory management and procurement processes
• Handled responsibilities as Purchaser, managing the procurement of all inventory, including appliances, hearth products, and parts
• Scheduled all hearth installations and service work, prioritizing based on customer requirements
• Scheduled and coordinated appointments for hearth installations and service work
• Worked as a Fireplace Installer & Service Technician, performing installations and maintenance of heating systems
• Conducted annual inventory of all products in the building, maintaining accurate written records and logs

Oversaw production team members, including:

• Appliance Scheduler and Crew Chief
• Appliance Delivery Crew
• Service Technicians
• Fireplace Installers
• Warehouse Assistant
• Maintenance and Janitorial Staff