CRAIG ROBERTSON
Ormond Beach
Summary
Experienced Field Service Technician with a proven track record in troubleshooting electronic systems, customer support, and equipment installation. Committed to delivering exceptional service while mentoring junior technicians for safety and efficiency.
Overview
25
25
years of professional experience
6
6
Certifications
Work History
Field Service Technician
TELEDYNE
Daytona Beach
06.2001 - 03.2026
- Troubleshot and repaired electronic equipment in customer locations.
- Provided technical support to customers via phone and on-site visits.
- Conducted routine maintenance on instruments and systems to ensure optimal performance and reliability.
- Installed new equipment following manufacturer specifications.
- Documented service activities and generated detailed reports to provide clear insights into job completion and equipment status.
- Collaborated with engineering teams to resolve complex technical issues.
- Trained junior technicians on best practices and safety protocols.
- Ensured compliance with industry standards and company policies during service calls.
- Delivered exceptional customer service during field visits, ensuring satisfaction and adherence to corporate guidelines.
- Provided customers with comprehensive training on equipment operation following installation.
- Observed field safety protocols to prevent injuries and accidents.
- Replaced faulty parts or components following diagrams or blueprints.
- Responded promptly to emergency service requests from clients.
- Performed troubleshooting on electronic circuits and systems.
Education
Associate of Arts - AA DEGREE
BREVARD COMMUNITY COLLEGE
Cocoa, FLSkills
- Electrical troubleshooting
- Troubleshooting electronic systems
- Installation and maintenance
- Repair and installation
- Preventive maintenance
- Field repairs
- Diagnostic testing
- Equipment installation
- Multimeter usage
- Power tools operation
- Field service management
- Technical support
- Work orders
- Maintenance planning
- Reading wiring diagrams
- Technical documentation
- Customer relationship management
- Customer support
- Problem solving
- Time management
- Training and mentoring
- Verbal and written communication
- Communication skills
- Record keeping
- Mechanical background
- Problem solving
Certification
J-std-001 soldering
Timeline
Field Service Technician
TELEDYNE
06.2001 - 03.2026
Associate of Arts - AA DEGREE
BREVARD COMMUNITY COLLEGE