Craig Roesler
Stevens Point
Summary
Multi-versed technician with extensive experience at Communications Engineering Company, excelling in fire alarm inspections and customer support. Proven ability to enhance customer satisfaction through meticulous documentation and effective communication. Skilled in installation and maintenance, demonstrating strong attention to detail and adaptability in fast-paced environments. Committed to continuous learning and industry advancement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Technician 2
Communications Engineering Company
06.2022 - Current
- Fire Alarm inspection and testing in a variety of customer settings with the majority in health care.
- Fire Extinguisher inspection in a variety of customer settings with the majority in health care.
- Completion and uploading of accurate inspection reports to the customer as well as Brycer where required.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Facility Manager
AMC Theatres
04.1999 - 09.2008
- Maintained facility grounds, equipment, and safety compliance.
- Supervised staff of 30 in day-to-day activities.
- Provide exceptional customer service and staff support.
Product Flow Associate
Best Buy
02.2022 - Current
- Opened, shelved and merchandised new products in visually appealing and organized displays.
- Assist customers as needed while meeting goals to complete restocking of new products.
- Periodically check in with team to check on progress and see where additional help is needed.
- Complete online order fulfillment and shipping.
System Specialist 1
Communications Engineering Company
02.2022 - 06.2022
- Install and service Rauland Nurse call system.
- Install and service Centrak Nurse locating system
Deployment Functionality Technician
Best Buy
05.2014 - 02.2022
- Complete cabling and hardware installation for store refreshes/remodels.
- Setup and install new vendor/store displays.
- Assist team supervisor in overseeing project goals and team management.
Sales Associate
Best Buy
09.2006 - 05.2011
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
N/A - Business Management
Waukesha County Technical College
Pewaukee, WISkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Power Tools and Equipment
- Installation and repair
- Maintenance and repairs
Certification
- Nicet - Fire Alarm 1 - 10/2024
- ESA - Certified Alarm Technician 1 - 12/2023
- GETZ - NFPA 10 - 10/2022
- Aerial & Scissor Lifts - 1/2023
- OSHA 30 - General Industry- 3/2025
Timeline
Technician 2
Communications Engineering Company
06.2022 - Current
Product Flow Associate
Best Buy
02.2022 - Current
System Specialist 1
Communications Engineering Company
02.2022 - 06.2022
Deployment Functionality Technician
Best Buy
05.2014 - 02.2022
Sales Associate
Best Buy
09.2006 - 05.2011
Facility Manager
AMC Theatres
04.1999 - 09.2008
N/A - Business Management
Waukesha County Technical College
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