Craig Santos
Lincoln,NH
Summary
Diligent Fiber Splicer with 22 years of experience installing fiber optic cable, both on elevated poles and beneath ground level to expand networks and increase customer base. Versatile in mapping and installation of new fiber-optic networks, efficiently splicing with established connections. Systematic troubleshooter with acute spatial awareness in navigation of physical issues with fiber-optic connections, adhering to tight project deadlines and assuring customer satisfaction. Seasoned Telecommunications professional adept at working with ribbon and loose tube cables. Operates equipment, uses hand and power tools and takes measurements. Excellent prioritization, time management and multitasking abilities. Adept at splicing cables, building boxes and testing systems. Knowledgeable about telecommunication systems layouts, safety protocols and regulatory requirements. Highly organized and detail-oriented with a remarkable work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
22
22
years of professional experience
Work History
Fiber Optic Splicer /Field Service Engineer
Eustis Cable Enterprises
08.2001 - Current
- Tested fiber optic cables and documented results.
- Performed repairs on severed fiber cables to restore to complete functionality.
- Spliced, bonded, ground and terminated cables.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Scheduled service calls according to customer location and urgency of need
Education
High School Diploma -
Fairhaven High School
1981
Skills
- Protective Equipment Knowledge
- Customer Satisfaction
- Service Quality
- Building Cases
- Critical Thinking
- Hand and Power Tools
- Methodology Improvements
- Project Requirements
- Creative Solutions
- Terminating Cables
- Blueprints and Schematics
- Splice Cable
- Testing Devices
- Safety Practices
- Vendor Contracts
- Constructing Splice Cases
- Company Standards
- Conducting Tests
- Fiber Distribution
- Team Meetings
- Maintaining Safety
- Using Tools
- Maintenance Scheduling
- Repair Customer Systems
- OSHA Regulations
Timeline
Fiber Optic Splicer /Field Service Engineer
Eustis Cable Enterprises
08.2001 - Current
High School Diploma -
Fairhaven High School
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