Summary
Overview
Work History
Education
Skills
Timeline
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Shabazz Telfort

PEMBROKE PINES,FL

Summary

Seasoned Telecommunications professional adept at working with ribbon and loose tube cables. Operates equipment, uses hand and power tools and takes measurements. Excellent prioritization, time management and multitasking abilities. Adept at splicing cables, building boxes and testing systems. Knowledgeable about telecommunication systems layouts, safety protocols and regulatory requirements. Highly organized and detail-oriented with a remarkable work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

6
6
years of professional experience

Work History

Fiber Splicer

Neuwire
08.2022 - Current
  • Performed repairs on severed fiber cables to restore to complete functionality.
  • Tested fiber optic cables and documented results.
  • Built splice cases to enclose exposed transmission lines.
  • Spliced, bonded, ground and terminated cables.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Field Technician

JWS LLC
12.2019 - 07.2022
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Utilized safety practices with no complaints or accidents.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Calibrated new and existing equipment for optimal performance.

Provider Relations Manager

ACG HEALTH LLC
10.2017 - 11.2019
  • Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction, boosting satisfaction ratings 100%.
  • Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
  • Answered provider inquiries via email, telephone and written correspondence.
  • Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
  • Contributed to and enhanced audit processes to maximize quality management standards.
  • Identified network gaps and collaborated with recruiters to fill deficiencies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate of Science - Business Administration

Broward College
Fort Lauderdale, FL
06.2026

High School Diploma -

West Broward High School
Pembroke Pines, FL
06.2016

Skills

  • Maintaining Components
  • Educate Subscribers
  • Building Cases
  • Controlling Inventory
  • Customer Satisfaction
  • Active Learning
  • Protective Equipment Knowledge
  • Safety Practices
  • Time Management
  • Install Telecommunications Equipment

Timeline

Fiber Splicer

Neuwire
08.2022 - Current

Field Technician

JWS LLC
12.2019 - 07.2022

Provider Relations Manager

ACG HEALTH LLC
10.2017 - 11.2019

Associate of Science - Business Administration

Broward College

High School Diploma -

West Broward High School

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Shabazz Telfort