Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Craig Smith

Buckeye,AZ

Summary

Results-driven Amazon Learning Ambassador, Super User, and ICQA Specialist with 3 + years of experience in robotics, inventory control, and process optimization. Proven ability to lead cross-functional teams, implement continuous improvement initiatives, and leverage data analytics tools to drive operational excellence. Actively pursuing advancement into data analytics, launch testing, and operations management roles.

Overview

2
2
years of professional experience

Work History

Inventory Control and Quality Assurance (ICQA)

Amazon
04.2025 - Current
  • Collaborate with Operational Managers to use programs for assessing workloads and associate deployment.
  • Led around 8 cross-functional teams in troubleshooting complex inventory issues, utilizing data-driven decision making.
  • Extract and analyze inventory data using Excel VBA and Barcode API to reroute products and ensure compliance.
  • Conduct root-cause analysis and implement corrective actions for inventory discrepancies.
  • Employ various tools and equipment such as Microsoft applications to find solutions to complex inventory issues, improving location accuracy by 20%.
  • Perform quality control audits and document findings using SOPs, improving location accuracy by 16%.

Learning Ambassador

Amazon
02.2024 - Current
  • Have onboarded and trained over 100+ new hires, offering guidance and support during their initial days to ensure smooth onboarding.
  • Have onboarded and cross-trained 10+ leadership managers enhancing cross-functional readiness and reducing training gaps for the entire warehouse.
  • Applied Six Sigma principles to audit and optimize learning programs, ensuring strategic alignment with regional goals and supporting continuous improvement initiatives.
  • Train and lead multiple Super User classes, providing hands-on instruction in troubleshooting, system operations, and maintenance decreasing safety risk by 15%.

Super User

Amazon
06.2023 - Current
  • 2,000+ hours of troubleshooting and diagnosing experience with sorting machines, conveyance systems, and sensors.
  • Conducted predictive and preventative maintenance on 5LB and 20LB stations, boosting sort output by 20%.
  • Supported launch testing and readiness for new equipment and workflows.

Education

Bachelor of Arts - Business Administration and Management

Pima Community College
Tucson, AZ
04.2026

Certificate - Data Science

Coursera
Remote
08.2025

Certificate - Data Science

Correlation One
Remote
07.2025

Skills

  • Data Analytics: Data Interpretation, Data Sourcing, Data Profiling, Data Wrangling, Data Curation, Predictive Modeling, Data organization
  • Amazon Specific: Internal systems navigation and ICQA problem solving methodologies
  • Technical Skills: AI prompting, AI project scoping, Microsoft Excel & Macro Creation, Power BI, Tableau, Google Workspace, Slack
  • Programming Languages: Python, SQL, Fine-tuning, RAG

Websites

Timeline

Inventory Control and Quality Assurance (ICQA)

Amazon
04.2025 - Current

Learning Ambassador

Amazon
02.2024 - Current

Super User

Amazon
06.2023 - Current

Bachelor of Arts - Business Administration and Management

Pima Community College

Certificate - Data Science

Coursera

Certificate - Data Science

Correlation One

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