Summary
Overview
Work History
Education
Skills
Volunteer Experience
Activities
Timeline
Generic

CRAIG SMITH, JR.

Henderson

Summary

Results-driven Business Management graduate with over 10 years of experience in sales, marketing, recruitment, and community relations. Proven track record in leadership, data analytics, and strategic planning. Proficient in Microsoft Office and social media marketing, with a strong ability to connect teams, drive engagement, and exceed goals. Adept at managing projects that enhance brand reputation and community impact.

Overview

10
10
years of professional experience

Work History

Community Affairs & Social Responsibility Specialist

Medical Mutual
Brooklyn
05.2024 - Current
  • Coordinated employee volunteer programs, increasing participation and engagement
  • Managed and tracked corporate giving, sponsorships, and community impact, ensuring alignment with company goals
  • Successfully completed a 6-month Career Associate program, gaining in-depth knowledge of insurance and healthcare
  • Built partnerships with nonprofit organizations to enhance brand reputation and social impact

Recruitment & Administrative Coordinator

Neuro-Behavioral Clinical Research
North Canton
10.2023 - 05.2024
  • Recruited and educated over 200 patients for clinical research trials, increasing enrollment efficiency
  • Designed and executed social media campaigns, improving engagement and outreach
  • Assisted with front desk duties, managing patient appointments and scheduling
  • Collaborated on fundraising strategies that generated significant contributions for nonprofit initiatives

Recruitment Consultant

Thomas Thor
Cuyahoga Falls
05.2023 - 09.2023
  • Conducted over 50 candidate interviews per month and placed top talent in specialized roles
  • Prospected and engaged potential clients using LinkedIn Recruiter, Indeed, and cold calling
  • Built and maintained relationships with hiring managers to streamline recruitment processes

7th Grade Head Basketball Coach

Massillon City Schools
Massillon
08.2022 - 09.2023
  • Developed a competitive basketball program, focusing on skill development and teamwork
  • Coached and mentored student-athletes, fostering personal growth and sportsmanship
  • Organized and led structured practices to enhance player performance

Lead Retail Sales Consultant

AT&T
North Canton
01.2020 - 08.2022
  • Consistently ranked as a top-performing sales consultant in the district
  • Best in the district for two consecutive quarters (Q3 & Q4 2021)
  • Exceeded sales targets by implementing personalized sales strategies and product demonstrations
  • Developed customer retention initiatives that increased repeat business
  • Trained and mentored new hires, improving team sales performance
  • Achieved over $500,000 in annual sales, contributing to overall store success

Insurance Sales Agent (Unlicensed)

Health Choice One
Green
11.2018 - 01.2020
  • Assisted licensed agents in generating and qualifying leads for insurance products.
  • Conducted initial outreach and pre-screened potential clients to assess their insurance needs.
  • Educated customers on available plans and directed them to licensed agents for policy enrollment.
  • Maintained a high volume of outbound calls daily to prospective clients.
  • Developed scripts and call strategies that improved customer engagement and lead conversion rates.

Lead Retail Sales Consultant

Sprint
Canton
02.2015 - 11.2018
  • Played a key role in increasing store revenue through targeted sales initiatives
  • Recruited and trained new employees, enhancing team efficiency and performance
  • Managed inventory control to minimize losses and maximize availability of top-selling products
  • Surpassed monthly sales targets by an average of 25%, driving store profitability
  • Awarded Lead Consultant of the Year in 2016 for outstanding sales performance and leadership

Education

Bachelor of Business Administration - Business Management

Kent State University
Kent, OH
05.2023

Skills

  • Social Media Management
  • Event Coordination
  • Corporate Giving
  • Employee Engagement
  • Customer Relations
  • Recruitment Strategies
  • Team Collaboration
  • Lead Generation

Volunteer Experience

  • Cleveland Food Bank, 2024, Assisted in food distribution and community outreach initiatives. Helped serve meals and organize donations to support families in need. Supported large-scale food drives, ensuring efficient distribution to underserved communities.
  • Toledo GROWs, 2024, Supported urban agriculture efforts and educated community members on sustainable gardening. Led hands-on workshops to teach sustainable farming techniques. Assisted in expanding garden spaces to increase fresh food access in the community.

Activities

  • Young Professionals Group Networking Co-Chair, 2025-Present, Organized networking events to connect professionals and industry leaders. Developed strategic partnerships with local businesses to expand professional opportunities. Led initiatives that increased member engagement and participation.
  • Massillon Youth Basketball Coach, 2023-Present, Coached and mentored 3rd & 4th graders, focusing on skill development and teamwork. Implemented training plans that improved players’ performance and confidence. Organized local tournaments to promote community involvement in youth sports.
  • BSU President, 2019-2021, Founded and led the Black Student Union at Kent State Stark, increasing campus engagement. Organized campus events that fostered inclusivity and cultural awareness. Advocated for diversity initiatives that strengthened student involvement and awareness.
  • Kent State Tuscarawas Basketball, 2015-2018, Balanced academics and athletics, demonstrating leadership and time management. Acted as a mentor to incoming student-athletes, providing guidance on balancing sports and education. Contributed to team success through leadership and teamwork on and off the court.

Timeline

Community Affairs & Social Responsibility Specialist

Medical Mutual
05.2024 - Current

Recruitment & Administrative Coordinator

Neuro-Behavioral Clinical Research
10.2023 - 05.2024

Recruitment Consultant

Thomas Thor
05.2023 - 09.2023

7th Grade Head Basketball Coach

Massillon City Schools
08.2022 - 09.2023

Lead Retail Sales Consultant

AT&T
01.2020 - 08.2022

Insurance Sales Agent (Unlicensed)

Health Choice One
11.2018 - 01.2020

Lead Retail Sales Consultant

Sprint
02.2015 - 11.2018

Bachelor of Business Administration - Business Management

Kent State University
CRAIG SMITH, JR.