Natalia Rosales

A performance-focused manager has proven success in developing employees to drive operations growth through tactics and strategies. Build a strong team by building confidence in performing their jobs, introducing strategic business development processes, providing world-class customer service, and cultivating a solid company image with superior quality, eager to offer proven talents toward maximizing performance. Strong academic background in Business Management. Highly skilled in public speaking with an aptitude for event coordination and community networking.

• AT&T, San Francisco CA, CA, 2020-01-01, Present, Community Specialist Social Media Care & Forums – Spanish Lead, Lead the kickoff of our Spanish Social Media support in June 2020.,
• AT&T, San Francisco CA, CA, 2015-04-01, 2020-03-01, Performance Development Coach – Support Operations
• AT&T, San Francisco CA, CA, 2009-01-01, 2015-05-01, Manager Sales Compensation
• AT&T, San Francisco CA, CA, 2009-01-01, 2007-01-01, Manager Sales Incentive Coach Manager, Manage payouts for ~3,500 West Consumer Call Center Management and non-management employees through accurate calculations, validation, and submission of monthly sales incentives compensation to payroll processing.
• AT&T, San Francisco CA, CA, 2005-01-01, 2007-01-01, Center Sales Manager, Led the operations of a bilingual call center of 156 Service Representatives and 8 Managers.

• 24 years of experience leading and developing.
• Able to lead Projects containing multiple large projects or portfolios.
• Managed payouts for ~3,500 employees with 100% accuracy and promptly