Craig Stephens
Belleville
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
38
38
years of professional experience
Work History
Accounts Receivable Customer Service Specialist
Breakthru Beverage
07.2024 - Current
- Process all incoming invoices ensuring proper payment.
- Research and resolve all payment discrepancies.
- Research and resolve all customer inquiries.
- Report all payment delinquencies to the State Liquor Commission.
- Work daily with sales staff and managers on resolving customer issues.
- Work daily with operations staff and managers on resolving customer issues.
Operations Manager
T.Hargrove Fly Fishing Inc.
10.2007 - 07.2024
- Establish work schedules and assignments for staff, according to workload, space and equipment availability.
- Direct or conduct recruitment, hiring, and training of personnel.
- Supervise, train, and assist employees in customer service, store maintenance, and product knowledge.
- Develop and maintain schedule for employees centered on business cycles.
- Seek ways to better promote the store, the product line, and customer service.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans, and maintain contact with suppliers to ensure efficiency in meeting sales goals.
- Implement cross training of employees to maintain productivity.
- Manage all controllable costs with a view to maintaining profitability.
- Ensure the store remains clean and presentable at all times.
- Deal with customer queries and complaints to ensure exceptional customer service.
Banking Center Manager
Bank of America Corporation
08.1987 - 01.2003
- Build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet service level requirements.
- Communicate with consumer market managers, conduct performance assessments and update staff on business developments.
- Create workforce stability by cultivating an engaged and well coached team.
- Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's needs.
- Establishing customer relationships through courtesy and friendliness, including addressing each customer by name.
- Create and monitor customer accounts for errors and out of balance situations then research, correct and submit accounting entries.
- Deepening, and retaining long-term relationships while providing world class customer service with a positive attitude.
- Demonstrate core values in all actions and provide an excellent experience for the customer.
- Demonstrate key behaviors to drive the department’s success.
- Treat all customers equally and fairly and adhere to policies and procedures.
- Setting clear performance expectations and holding associates accountable.
- Work weekends and/or extended hours and regular, reliable attendance.
- Develop procedures, perform associate reviews, develop and maintain budget.
Education
High School - General Studies
BTHS West Belleville
Belleville, IL01.1982
General Studies
SIUE School of Business
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Accounting
- SAP
Timeline
Accounts Receivable Customer Service Specialist
Breakthru Beverage
07.2024 - Current
Operations Manager
T.Hargrove Fly Fishing Inc.
10.2007 - 07.2024
Banking Center Manager
Bank of America Corporation
08.1987 - 01.2003
General Studies
SIUE School of Business
High School - General Studies
BTHS West Belleville
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