Craig Sumrall
Bondurant,Iowa
Summary
Multi-tasking team player well-known for delivering client satisfaction. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors team members to achieve overall team success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Associate Solution Architect
OneNeck IT Solutions/US Signal (Urbandale IA)
08.2022 - 09.2024
- Drafted and curated templates to expedite process for Statements of Work
- Dedicated resource for internal engineers as subject matter expert (achieved three (3) HPE certs listed below).
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
System Engineer/IT Director (outsource Position)
OneNeck IT Solutions/US Signal (Urbandale IA)
06.2020 - 08.2022
- Acted as liaison between multiple parent company IT organizations
- Responsible for day to day lead of team of analysts and engineers at hospital (Client)
- Performed senior engineer administrative duties for hospital location that was not under managed service contract
- Created and maintained virtual systems required for local projects as needed
- Administered local Wifi and wired networks
- Migrated backup and archival solution from Data Domain to CommVault
- Implemented Vocera pager system
- Upgraded Imprivata SSO system to handle addition of new clinics and further adoption of identity management
- Interacted with visiting physician IT staff to ensure continuity of service for patients.
Incident Response Team Lead
ICE Technologies, Pella IA (HQ)
09.2019 - 06.2020
- Managed team of 15 engineers
- Executed onboarding process for new clients
- Responsible for reduction of ticket count from 275 to 75
- Reduced backlog of SLA violated tickets to under 30 from 200
- Core member of ConnectWise Implementation team
- Defined all support processes for support team
- Migrated client accounts from Autotask to ServiceDesk
- Devised and implemented escalation process for client account executives
- Served as lead technical resource for more complex issues
- Responsible for support and maintenance of 2500 endpoints
- Ensured customer service focused team work across local account staff, ICE service areas, client and vendors so all clients experience optimal IT services experience
- Supports development and adherence to standard work processes and methods
- Provides leadership in expectation management, conflict management and problem solving
- Served as senior technical resource, reference, mentor, and/or technical advisor for members of IT team
- Manages day-to-day scheduling and work of staff, work orders, priorities, reporting and trend identification and analysis.
IT Ops Manager/IT Director
ICE Technologies, Pella IA (client site: Ringgold County Hospital)
03.2015 - 09.2019
- Deployed New VOIP system with over 200 end points
- Tested and Migrated AV to Sophos
- Deployed Sophos encryption
- Deployed Sophos Mobile Device Management
- Implemented Cisco/Meraki Core and edge network to replace old equipment along with new wireless controllers
- Implemented, Upgraded and maintained Vmware Infrastructure for over 30 servers
- Oversaw environment with over 150 end-users and 250 workstations
- Served as Security Officer for acility
- Supports CIO and client by providing input into strategic planning, budgeting and quality improvement efforts related to services
- Ensures customer service focused team work across local account staff, ICE service areas, client and vendors so all clients experience optimal IT service
- Supports development and adherence to standard work processes and methods
- Provides leadership in expectation management, conflict management and problem solving related to IT
- Served as senior technical resource, reference, mentor, and/or technical advisor for all members of IT and hospital staff
- Utilizes outside resources, references, and/or technical support services when necessary
- Maintains necessary documentation related to services provided
- Manages day-to-day scheduling and work of staff, work orders, priorities, reporting and trend identification and analysis
- Managed vendor relationships and service contracts.
IT Manager
Maxus Properties, North Kansas City, MO
01.2013 - 11.2014
- Responsible for maintenance and support of production server network
- Deployed and Managed 50 remote Sonicwall appliances with WAPs
- Managed Windows Server 2008 environment
- Managed Microsoft Active Directory, DNS, and DHCP
- Managed network and firewalls of Home office which consisted of dell switches and pair Sonicwall NSA 4500
- Designed, deployed and managed disaster recovery administration with Alike Software for Citrix Xen Servers
- Created images and deployed laptops for end users
- Documented core processes involving users and equipment deployment
- Setup and deployed Eset antivirus system for laptops and servers
- Created helpdesk process and implemented use of ManageEngine ServiceDesk Plus
- Migrated Microsoft Exchange 2007 from Windows 2008 to Google Enterprise App
- Upgraded OS for virtual environment from Xen Server 5.6 to 6.2.
System Administrator
Fishnet Security, Kansas City, MO
11.2008 - 07.2012
- Responsible for maintenance and support of production server network composed of 50 Windows 2003 and 2008 servers housed on HP DL 380 and Dell PV boxes
- Managed Active Directory and Group Policy for 500 users in global environment
- Deployed and upgraded production VMWare ESXi farm (3.5 to 4.1 U1)
- Deployed and managed redundant NetApp 2040 Filer (SAN)
- Deployed and maintained mobile messaging solutions (BES, Airwatch and Good Mobile Server)
- Assisted in deployment and support of Interactive Intelligence PBX
- Maintained and administrated existing Microsoft Exchange 2003 environment
- Deployed and administrated Microsoft Exchange 2010 virtual environment
- Maintained and administered Sharepoint 2007
- Provided subject matter expert support for help desk and technician staff
- Maintained Enterprise Vault archival system for electronic mail
- Upgraded and maintained Adventnet ServiceDesk Plus helpdesk software
- Ensured disaster recovery availability via nightly and weekly backups using BackupExec and Veeam
- Created and modified scripts to automate tasks for web developer.
Server/Storage Specialist
Independence School District, Independence, MO
04.2007 - 11.2008
- Designed, deployed and managed virtual server system utilizing VMWare software ESX 3.0
- Deployed and managed EMC CLARiiON storage system
- Managed seventy-five HP DL 360 series Windows 2003 and Linux based servers
- Upgraded WSUS Windows update server to WSUS 3.0
- Implemented Stoneware web portal solution
- Managed and streamlined Active Directory and Group Policy to ensure best network performance for 1000 employees and 15000 students
- Served as Microsoft Exchange 2003 administrator
- Provided subject matter expert support for help desk and technician staff.
Software Engineer
Cerner Corporation, Kansas City, MO
06.2003 - 04.2007
- Developed financial and laboratory software to comply with functional and technical designs
- Improved performance of database access scripts in SQL-derived programming language and created guidelines for further development
- Created and contributed to new data model that allowed for quality control of 30,000 scripts
- Designed and programmed scanner that catches run-time errors in real-time code
- Trained and mentored newly hired engineers
- Wrote software requirement and design documents
- Profit and PathNet coding experience.
Cerner Business Systems, Computer Administrator/Operator
Cerner Corporation, Kansas City, MO
01.2001 - 06.2003
- Administrator for data backup and restoration (disaster recovery)
- Tracked inventory of media used for backups and off-site storage of such media
- Performed System Administrator duties, not limited to booting servers, editing command processes and investigating system-related issues on range of operating systems
- Diagnosed hardware malfunctions and placed work-orders with hardware vendors
- Ensured server maintenance contracts did not lapse
- General system maintenance, including 'racking' servers, upgrading software and hardware
- Created and updated operating procedure documents
- Performed critical system restoration for NT/VMS/Microsoft Exchange Server
- Ensured successful completion of daily, company-wide backups.
Armed Forces Meteorologist
United States Air Force, Omaha, NE
11.1999 - 03.2001
- Assisted in testing and debugging of internally-developed software
- Analyzed imagery from weather satellites
- Pinpointed location and strength of hurricanes and tropical storm systems worldwide and broadcasted computer-based weather bulletins pertaining to them
- Monitored volcanoes worldwide for eruptions and presence of ash clouds and disseminated bulletins with pertinent information and satellite imagery
- Completed daily weather briefings to supervisors and senior executives.
Education
B.S. Management and Information Systems -
Park University
Parkville, MO01.2003
Meteorology Forecaster Certificate - undefined
Community College of the Air Force
Biloxi, MS01.1999
Skills
- Requirements Gathering
- Process Optimization
- Identity provisioning
- Hardware and Software Troubleshooting
- Client Relationship Management
- Incident Management
- Patch management
- Disaster Recovery
- Server Management
- Capacity Planning
- Application and Information Security
- Virtualization
Certification
- HPE ASE - Edge-to-Cloud Architect, 11/2023, 11/2026, 0001205826, Hewlett Packard Enterprise
- HPE ATP - Hybrid Cloud, 10/2023, 11/2026, 0001205827, Hewlett Packard Enterprise
- HPE Solution Certified - Data Protection, 01/2023, 08/2026, 0001202635, Hewlett Packard Enterprise
Timeline
Associate Solution Architect
OneNeck IT Solutions/US Signal (Urbandale IA)
08.2022 - 09.2024
System Engineer/IT Director (outsource Position)
OneNeck IT Solutions/US Signal (Urbandale IA)
06.2020 - 08.2022
Incident Response Team Lead
ICE Technologies, Pella IA (HQ)
09.2019 - 06.2020
IT Ops Manager/IT Director
ICE Technologies, Pella IA (client site: Ringgold County Hospital)
03.2015 - 09.2019
IT Manager
Maxus Properties, North Kansas City, MO
01.2013 - 11.2014
System Administrator
Fishnet Security, Kansas City, MO
11.2008 - 07.2012
Server/Storage Specialist
Independence School District, Independence, MO
04.2007 - 11.2008
Software Engineer
Cerner Corporation, Kansas City, MO
06.2003 - 04.2007
Cerner Business Systems, Computer Administrator/Operator
Cerner Corporation, Kansas City, MO
01.2001 - 06.2003
Armed Forces Meteorologist
United States Air Force, Omaha, NE
11.1999 - 03.2001
B.S. Management and Information Systems -
Park University
Meteorology Forecaster Certificate - undefined
Community College of the Air Force
- HPE ASE - Edge-to-Cloud Architect, 11/2023, 11/2026, 0001205826, Hewlett Packard Enterprise
- HPE ATP - Hybrid Cloud, 10/2023, 11/2026, 0001205827, Hewlett Packard Enterprise
- HPE Solution Certified - Data Protection, 01/2023, 08/2026, 0001202635, Hewlett Packard Enterprise
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