Summary
Overview
Work History
Education
Skills
Work Availability
Affiliations
Work Preference
Timeline
Hi, I’m

Craig Thomas

Westerville,OH
The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Craig Thomas

Summary

Innovative problem solver and team leader with 10+ years experience working in technology building new solutions and improving existing software and technology solutions through customer interaction and technical expertise. Thought leader with the proven ability to lead cross functional teams with open communication and teamwork striving to create positive change in this world by improving the connection between people and technology.

Overview

11
years of professional experience

Work History

Status Solutions
Westerville, OH

Solution Manager - Apps and Data
10.2017 - 10.2021

Job overview

  • Led product development for new data analytics offering from ideation to delivery.
  • Agile methodology champion - helped convert company from waterfall to agile.
  • Identified areas of improvement in existing solutions and proposed changes accordingly.
  • Collaborated with stakeholders to ensure the successful delivery of solutions.
  • Managed day to day tasks of off shore development team and user acceptance testing.
  • Managed support escalations and reporting to leadership stakeholders. Provided tier 3 application support
  • Participated in QA testing and general support of application on iOS, macOS, Windows 10/11, and Windows Server

Status Solutions
Westerville, OH

System Administrator - MDM
06.2016 - 10.2021

Job overview

  • Managed fleet of 2000+ devices across the US in WorkspaceONE UEM, formally Airwatch
  • iOS hardware procurement, configuration, and deployment
  • Troubleshot application errors and provided technical support to end-users.
  • Wrote support knowledge base documentation for troubleshooting and deployment best practices. Mentored support team on troubleshooting macOS and iOS.
  • Provide data analysis of support volume to improve support schedule and staffing
  • Hardware and software end user troubleshooting and support for macOS, iOS, Windows 10/11
  • Tier 2 customer support for MDM system and iOS and macOS troubleshooting

Lightspeed Systems
Austin, TX

Technical Product Manager
10.2021 - 12.2023

Job overview

  • Managed two products, Mobile Device Management system and data analytics product, always acting as the voice of the customer.
  • Managed the day-to-day activities of multiple 5-12 person cross-functional product development team
  • Communicated regularly with customers and business leaders to understand their needs and develop solutions that meet them.
  • Led collaboration between teams from different departments to ensure successful delivery of projects.
  • Wrote knowledge base articles for new features, changes, or missing documentation.
  • Participated in cross functional, post incident root cause analysis

L Brands
Columbus, OH

Hardware Coordinator
03.2015 - 06.2016

Job overview

  • Developed and maintained hardware inventory database and tracking of department repair volumes.
  • Reviewed, tested and deployed new hardware configurations for end-users.
  • Collaborated with support team to improve troubleshooting knowledge and practices for iOS devices.

Apple Inc.
Columbus, OH

Expert
10.2012 - 01.2015

Job overview

  • Worked with customers to design and recommend the best technology solution for their needs.
  • Helped troubleshoot customers issues and send them to the service desk if necessary
  • Continuous learning of new features and softwares and how they can impact peoples lives.
  • Mentored specialist on new products and services, how to improve their solution building through asking the right questions, guidance on company best practices, and general feedback to improve the experience their customers have.
  • Member of the store team responsible for supporting, deploying, and replacing demo devices on the sales floor.
  • Trained end users on how to use their technology through workshops for iPhone, iPad, and macOS.
  • Trained other staff on new internal pos software when launched.

Education

University of Cincinnati
Cincinnati, OH

Bachelor of Science from Interdisciplinary Studies
08-2021

University Overview

  • Member of Theta Tau - Professional Co-Ed Engineering Fraternity, 2009-Present

Skills

  • Innovative and Analytical thinker
  • Ability to learn new systems and tools quickly
  • Effective Team Leader
  • Critical Thinking and problem solving
  • Product Backlog Management
  • Product requirement documentation
  • API Integration Management
  • Root Cause analysis
  • Stakeholder management
  • Technical support
  • Written documentation
  • Reporting and data analysis
  • iOS and macOS support
  • Windows 10/11 support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Affiliations

Theta Tau - Profession Co-Ed Engineering Fraternity

Work Preference

Work Type

Full TimeContract Work

Work Location

HybridRemote

Important To Me

Company CultureCareer advancementPaid time offWork from home optionFlexible work hours

Timeline

Technical Product Manager

Lightspeed Systems
10.2021 - 12.2023

Solution Manager - Apps and Data

Status Solutions
10.2017 - 10.2021

System Administrator - MDM

Status Solutions
06.2016 - 10.2021

Hardware Coordinator

L Brands
03.2015 - 06.2016

Expert

Apple Inc.
10.2012 - 01.2015

University of Cincinnati

Bachelor of Science from Interdisciplinary Studies
Craig Thomas