Craig Walker
Morgantown,WV
Summary
Results-driven professional with extensive experience in customer service and healthcare. Strong emphasis on team collaboration and effective communication, leading to improved patient outcomes and customer satisfaction across various roles.
Overview
19
19
years of professional experience
Work History
Sales Associate
Automotive Sales
Morgantown, West Virginia
07.2016 - 04.2026
- Guided customers in selecting vehicles based on preferences and needs, enhancing their purchasing experience.
- Developed strong relationships with repeat customers through outstanding service.
- Resolved customer complaints effectively, ensuring satisfaction and fostering loyalty.
- Cultivated relationships with peers and management to support team collaboration and success.
Advanced Senior Plasma Tech
Biolife Plasma Services
Clarksburg, WV
02.2011 - 06.2016
- Executed 20 to 30 venipunctures daily with a success rate exceeding 98%.
- Monitored donor reactions, providing timely assistance to ensure donor safety and comfort.
- Operated plasma collection equipment while following strict safety protocols.
- Assisted in donor screening and communicated key information about plasma donation.
- Recorded and updated donor information in database systems, maintaining accurate records for operational integrity.
- Trained new technicians on safety procedures and operational protocols, enhancing team readiness and compliance.
Fleet Marine Force Hospital Corpsman
United States Navy
Jacksonville, North Carolina
09.2007 - 10.2011
- Provided emergency medical care to injured personnel in various environments, ensuring immediate attention and stabilization.
- Oversaw medical supplies and equipment management, enhancing operational readiness and support for mission-critical situations.
- Conducted routine health assessments and monitored patient vital signs for effective treatment.
- Educated junior corpsmen on medical procedures and emergency response protocols, fostering a skilled and prepared team.
- Maintained precise medical records and documentation for patient treatment plans.
Education
Some College (No Degree) - Biology
West Virginia University
Morgantown, WV09-2026
Skills
- Emergency care
- Venipuncture and phlebotomy
- Intravenous therapy
- Problem solving
- Team collaboration
- Relationship building
- Health and safety
- Customer service
- Patient care
- First aid training
- Specimen collection
- Triage and assessment
- Patient stabilization
- Records management
- Immunization administration
- Wound care management
Timeline
Sales Associate
Automotive Sales
07.2016 - 04.2026
Advanced Senior Plasma Tech
Biolife Plasma Services
02.2011 - 06.2016
Fleet Marine Force Hospital Corpsman
United States Navy
09.2007 - 10.2011
Some College (No Degree) - Biology
West Virginia University