Summary
Overview
Work History
Education
Skills
Timeline
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Craig Welker

Galveston

Summary

Highly motivated and results-oriented IT professional with 13+ years of combined experience in IT support and systems administration committed to providing excptional customer service.

Overview

12
12
years of professional experience

Work History

Systems Engineer

American National Insurance Company
10.2021 - 11.2023
  • Assist with alerts and outages
  • Responsible for operating systems and applications
  • Renew expiring website certificates
  • Run security patch updates
  • Update and troubleshoot software on servers

Client Support Technician

American National Insurance Company
06.2013 - 10.2021
  • Assist clients with hardware, software, and a wide range of other issues
  • Collaborate with other departments to resolve issues
  • Image and deploy computers
  • Primarily responsible for supporting 1,500 insurance agents and staff in 73 offices across the country
  • Respond to incident requests in a timely manner

Government Contractor

Dell
06.2011 - 05.2013
  • Assist Army members and Foreign Nationals with issues via chat or email
  • Assisted and coordinated with training new hires

Education

Information Technology

Oklahoma City Community College
Oklahoma City, OK

Skills

  • Active Directory
  • IT Support and Troubleshooting
  • Networking
  • Systems Administration
  • Virtualization (VMware)
  • Windows Server
  • Adaptability
  • Communication
  • Critical Thinking
  • Problem-solving
  • Teamwork

Timeline

Systems Engineer

American National Insurance Company
10.2021 - 11.2023

Client Support Technician

American National Insurance Company
06.2013 - 10.2021

Government Contractor

Dell
06.2011 - 05.2013

Information Technology

Oklahoma City Community College

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Craig Welker