Chris Fidler
Maricopa,AZ
Summary
Results-oriented Systems Engineer with 8 years of experience managing Windows and Linux environments, including AWS and VMWare. Led migrations to cloud solutions, resolved patching issues, and implemented monitoring systems. Expertise in Active Directory, Azure, and security management enhances operational efficiency and supports organizational objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Systems Engineer
SimonMed Imaging
Scottsdale
02.2023 - Current
- Administered 500+ Windows and Linux hosts in AWS and VMWare environments.
- Implemented Multi-Factor Authentication (MFA) in Entra for an employee base of over 2,300 users.
- Administered Microsoft 365, overseeing user provisioning and security management within Entra and Azure to support over 2,300 users.
- Oversaw device management in Intune to enhance security and compliance.
- Registered critical applications within the Entra environment.
- Implemented whitelisting of 50+ websites for AWS Secure Browser users.
- Restored Windows Server software management system, increasing update compliance from zero to over five hundred servers monthly.
- Administered on-premises Exchange servers and security configurations.
- Managed over 40 change requests monthly using Service Desk to ensure compliance with Change Control and Configuration.
- Replaced defective Palo Alto devices at the Iron Mountain data center, ensuring optimal security.
- Trained Infrastructure staff on new procedures and solutions, achieving a 20% reduction in task completion time.
- Diagnosed and resolved a failing network monitoring solution, addressing issues with numerous hosts due to misconfigured SNMP settings.
- Managed a VMWare environment using vSphere to decommission dozens of outdated hosts, improving system performance and resource allocation.
- Updated golden images for Virtual Desktop Infrastructure (VDI) pools, enhancing system stability and user experience for over 1,000 users.
- Administered Microsoft Windows Servers, Active Directory, Azure/Entra, DNS, DHCP, GPO, and IIS.
- Transitioned the company from Netreo to Auvik for monitoring over 2000 network-based devices, enhancing visibility and response time to network issues.
- Led the migration of 2,300+ employees from on-premises Exchange to a Microsoft 365 cloud environment over an 8-month period.
- Configured and deployed virtual Windows and Linux servers for production, development, and testing environments.
- Managed the annual update of 100+ SSl certificates for System Administrator team using industry-standard tools and practices.
IT Systems Administrator
Achieve - Freedom Financial
Tempe
08.2015 - 01.2023
- Developed software installation scripts utilized by Help Desk personnel, significantly reducing time spent on installations.
- Administered 140 SharePoint sites and their corresponding site collections, enhancing project management capabilities.
- Oversaw user account management and enforced security policies, safeguarding data integrity for all users.
- Designed and optimized SharePoint sites for project management teams, improving collaboration.
- Employed PowerShell scripting to automate the employee termination process across Active Directory, Exchange, and Office 365, enhancing operational efficiency.
- Assisted Infrastructure support staff in troubleshooting VDI and network hardware issues at sites, driving faster resolutions.
- Managed over 2,000 user accounts, groups, and application registrations within Azure/Entra, ensuring security and accessibility for user base.
- Crafted scripts to alleviate VMware persistent disk space outage issues during the initial rollout of the VDI environment. This reduced user downtime by 30%.
- Integrated dozens of additional servers into our daily backup schedules utilizing Veeam Backup and Replication, safeguarding company data.
- Administered over 300 Windows servers in production, development, and testing environments, ensuring system integrity through regular monthly updates and security monitoring.
- Configured APC UPS devices for remote management, improving power reliability across critical systems.
- Executed monthly patching across twelve farms, containing 1500 virtual machines and 150 virtual servers using VMware Horizon 7 and PDQ, ensuring system security.
- Managed domain name change for SharePoint tenancy serving over 1,500 users, aligning with brand standards.
- Managed VDI farms and virtual machines within VMware Horizon, optimizing resource utilization.
- Administered and created mailboxes in the Exchange Admin Center, facilitating communication.
IT Technician II
Computer Sciences Corporation
Chandler
07.2012 - 08.2015
- Installed and replaced Cisco WS-X4748-RJ45 blade switches, upgrading network infrastructure.
- Managed imaging of desktops and laptops using Microsoft Operating System Deployment, ensuring devices were ready for user deployment.
- Provided onsite technical support at eBay/PayPal Chandler facility, resolving issues to maintain operational efficiency.
- Supported network troubleshooting and replacement of equipment, maintaining service continuity.
- Acted as a liaison between Help Desk staff and network support teams, facilitating communication.
- Developed scripts to automate processes for the Help Desk, improving response times.
- Assisted Video Conference Support staff in troubleshooting and replacing audiovisual equipment, ensuring seamless functionality during meetings.
Education
Diploma -
Cactus Shadows High School
06.1990
Skills
- AWS EC2
- Azure
- Entra
- MS Office 365
- Exchange 2013
- Exchange 2019
- Exchange 365
- VMware Horizon 7x, 8x
- VMware vCenter 6x, 7x, 8x
- VMware ESXi 7
- Veeam Backup and Replication
- SharePoint Administration
- Cohesity Backup
- PHPIpam Linux
- Silver Peak Orchestrator
- Windows Server 2008-2025
- Microsoft Intune
- Microsoft SQL
- Teams
- PowerShell
- Active Directory
- Cohesity On-prem/web
- NetApp
- OKTA
- Jira
- ServiceNow
Certification
- Comptia A+
- Microsoft Certified Systems Engineer
- Microsoft Certified Professional
- HDI Help Desk Certified Technician
Timeline
Systems Engineer
SimonMed Imaging
02.2023 - Current
IT Systems Administrator
Achieve - Freedom Financial
08.2015 - 01.2023
IT Technician II
Computer Sciences Corporation
07.2012 - 08.2015
Diploma -
Cactus Shadows High School