ANDREWS ANUM
GA
Summary
IT Professional with a high degree of technical competence, outstanding communication skills, a strong learning aptitude and an excellent work ethic
Overview
12
12
years of professional experience
Work History
SYSTEMS Administrator
MDVP MEDICAL GROUP
03.2023 - Current
- Installed and configured Domain Services on Active Directory Services
- Exchange Online, SharePoint Online, Azure AD Administrator
- Provided expert assistance with EMR/EHR applications, ensuring swift resolution of software-related issues and maximizing system functionality
- Provide technical support to users, troubleshooting hardware, software, and network issues
- Install and configured Hypervisors to create a Virtual Environment
- Troubleshoot and resolve operating system issues (Windows and macOS)
- Monitor Network traffic for Unusual Activities
- MAC setup and configuration device enrollment using ABM and JAMF
- Troubleshoot and resolve Network issues across multiple environments
- Provide Administrative support for Microsoft 365 and Azure AD
- Onboarding and Off-boarding users using Active Directory and Azure AD
- Documents network problems and resolution for future reference
- Mobile device Management using Intune
- Perform troubleshooting analysis of servers, workstations, and associated systems
- Run virus scans and advise users on security measures
- Utilize Active Directory (AD) in creating new users and managing group policy
SYSTEMS Administrator
PROMETHEAN
02.2021 - 03.2023
- Installed and configured Domain Services on Active Directory Services
- Exchange Online, SharePoint Online, Azure AD Administrator
- Install and configured Hypervisors to create a Virtual Environment
- Troubleshoot and resolve operating system issues (Windows and macOS)
- Monitor Network traffic for Unusual Activities
- MAC setup and configuration device enrollment using ABM and JAMF
- Troubleshoot and resolve Network issues across multiple environments
- Provide Administrative support for Microsoft 365 and Azure AD
- Onboarding and Off-boarding users using Active Directory and Azure AD
- Documents network problems and resolution for future reference
- Mobile device Management using Intune
- Perform troubleshooting analysis of servers, workstations, and associated systems
- Run virus scans and advise users on security measures
- Utilize Active Directory (AD) in creating new users and managing group policy
SYSTEMS ADMIN
DEKALB COUNTY SCHOOL DISTRICT
08.2016 - 02.2021
- Setup and manage Microsoft Active Directory/Azure Active Directory
- Resolved Microsoft Active Directory issue for end-users
- Provided support for staff on MS Active Directory, MS Exchange, MS SharePoint MS Teams
- Build and deploy computer hardware and Network equipment
- Build and deploy Window images
- MDM using JAMF, Apple configurator
- Support field techs in troubleshoot network connectivity and system maintenance
- Participate in testing and validating new hardware before implementation
- Supported end-users on Teams, Zoom, Microsoft RD, TeamViewer
- Resolved software, hardware, phone systems and network issues
- Resolved all Windows and Microsoft Office 365, Mac OS for end-users
- Collaborate and partner with vendors to ensure equipment is installed to specification
REMOTE SUPPORT ENGINEER
SA IT SERVICES
09.2014 - 07.2016
- Remotely installed workstation configuration after replacement by field technicians
- Install Windows Server OS and Configure servers to specification
- Collaborated and partnered with vendors to ensure equipment’s are installed to specification
- Led projects in the deployment, maintenance and support of current and new data center servers and network infrastructure, travel to customer site to oversee projects
- Successfully executed data migration and swapped defective components
- Delivered automated software updates remotely to all desktops and devices on the network
Technical Support Representative
Microsoft Stores
08.2012 - 06.2014
Education
CYBER SECURITY -
GWINNETT TECHNICAL COLLEGE
12.2020
Skills
- Azure Active Directory/365 Admin
- MDM Admin (Intune, JAMF)
- Build and support Virtual Machines (VMware)
- Network monitoring tool (SolarWinds)
- Knowledge of various ticket system (servicenow, Jira)
- Build and manage Windows Server/AD configuration
- Build and support SharePoint Sites
- Networking knowledge TCP/IP protocols
- VPN solution (Cisco AnyConnect)
- AWS EC2
- AWS S3 Storage
Timeline
SYSTEMS Administrator
MDVP MEDICAL GROUP
03.2023 - Current
SYSTEMS Administrator
PROMETHEAN
02.2021 - 03.2023
SYSTEMS ADMIN
DEKALB COUNTY SCHOOL DISTRICT
08.2016 - 02.2021
REMOTE SUPPORT ENGINEER
SA IT SERVICES
09.2014 - 07.2016
Technical Support Representative
Microsoft Stores
08.2012 - 06.2014
CYBER SECURITY -
GWINNETT TECHNICAL COLLEGE