Summary
Work History
Education
Skills
Timeline
Overview
SoftwareEngineer
Joel Lehr

Joel Lehr

Chandler,AZ

Summary

Driven Systems Engineer/Administrator, Network Engineer/Administrator, IT Director with 20+ years of experience in hardware, software, and network implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Work History

Systems Administrator

Arizona Liver Health
Chandler, AZ
06.2019 - Current
  • Orchestrated integration and communication of software upgrades.
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Kept software licenses current for computers and mobile devices.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Determined compatibility with various software by developing modification and integration programs.
  • Conducted testing and troubleshooting for various software remotely and onsite for 20 server sets to maintain operational readiness utilizing VMWare and WHM for both on premis and cloud based servers.
  • Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 250 users.
  • Planned and implemented complex internet and intranet applications on multiple platforms.
  • Automated nightly batch using Nakivo to create nightly jobs for database and server backups.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Diagnosed and executed resolution for network and server issues.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Performed network security design and integration duties.
  • Led server infrastructure development, quality assurance, staging and production systems.

Systems Administrator

Valley Perinatal Services
Tempe, AZ
04.2018 - 05.2019
  • Orchestrated integration and communication of software upgrades.
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Determined compatibility with various software by developing modification and integration programs.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 350 users.
  • Created patches and solutions to fix bugs in existing applications.
  • Coached and mentored employees and offered constructive feedback for performance improvement.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Diagnosed and executed resolution for network and server issues.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Performed network security design and integration duties.
  • Led server infrastructure development, quality assurance, staging and production systems.

Business Owner/Operator

Southwest VoIP
Chandler, AZ
03.2014 - 03.2018
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Served as principal stakeholder over organization's complete operations.
  • Managed, tracked and coordinated problem resolution and escalation processes.
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Troubleshot complex multi-vendor network service provider issues.
  • Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
  • Provided detailed network diagrams, process flow charts and procedural guidelines.
  • Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
  • Created VPN infrastructure for various workers, allowing for secure remote connections.
  • Performed virtual machine provisioning, VM priority setup and template cloning.
  • Monitored data transfer security to detect and prevent intrusion attempts and respond to DDoS attacks.
  • Collaborated with vendors to select and install Copper and Fiber to optimize network performance and uptime.
  • Supported application of tier isolation best practices.
  • Liaised with cabling infrastructure vendors and domestic and international ISPs.
  • Integrated 3CX based data, voice and video networks for use in multi-site installations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions

NOC Operator

Expedia
Chandler, AZ
02.2011 - 02.2014
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Monitored and maintained 40+ server farms (200 servers each) across primary and backup data centers using VMWare and remote technologies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and executed resolution for network and server issues.
  • Planned and implemented server farm upgrades to system hardware and software.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Associate of Applied Science - Computer Science

Broome Community College
Binghamton, NY
01.1990

Skills

  • Current software protocols and Internet standards, including DNS, DHCP, VPN, and IIS
  • Advanced skill with core software applications, including current versions of MS Windows Server, MS Exchange, MS SharePoint, MS Active Directory, MS Systems Center, SolarWinds, Trend Micro, VMware ESX, Webroot, and various remote access software
  • Extensive application support with Active Directory Services
  • Working technical knowledge of PowerShell and visual basic programming languages
  • Knowledge of data privacy practices and laws, including HIPAA regulations related to data security
  • Problem-Solving
  • Planning and Coordination
  • Office 365/Microsoft 365
  • Microsoft SQL Server installation and operation
  • Microsoft Azure Platform
  • Active Directory (on prem and Azure)
  • System upgrades
  • Program installations
  • Technical Analysis
  • Hardware knowledge
  • Servers expertise

Timeline

Systems Administrator

Arizona Liver Health
06.2019 - Current

Systems Administrator

Valley Perinatal Services
04.2018 - 05.2019

Business Owner/Operator

Southwest VoIP
03.2014 - 03.2018

NOC Operator

Expedia
02.2011 - 02.2014

Associate of Applied Science - Computer Science

Broome Community College

Overview

11
11
years of professional experience

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Joel Lehr