William Koepp
Oakdale,MN
Summary
28 Years of experience as an information technology professional. Expertise to manage projects from concept to completion. Wide range of skills; project design, network design/construction, database infusion, implementation and maintenance. Communicates effectively at all levels of the organization. Team player.
Overview
2026
2026
years of professional experience
Work History
Senior Systems Support Administrator
PrimeNet Direct Marketing Solutions LLC
01.1997 - Current
- Responsible for maintaining the entire organization’s network and database infrastructure.
- My role includes System Support; Network Support; SQL Support; Security; Performance and troubleshooting.
- Servers, PC and Mac infrastructure, both physical and virtual.
- Watchguard Management; Implement, create, modify, and maintain firewall and policies.
- Group Policy Management; Create, modify and maintain group policy structure software and compliance requirements for organization.
- DNS, DHCP, DMZ, File and printer server management; Manage entire active directory forests, domains and objects. Active directory and DNS environment with complete redundancy.
- Website software testing: Test and validate SDLC controls per Sarbanes Oxley requirement. Websites and internal development.
- Business Management Software Administrator; Administrate our business management software, ProMail (Business Management System). Installation, setups, updates, users, security and script support. Familiarized with SQL Server backend, Web package installation & middle tier com objects.
- Remote Access Management: VPN solution for remote users to work full time out of their homes in Minnesota. Radius server administration, for authentication, users and VPN tunnels to ensure continuous connections.
- Upgraded EMC SAN and iSCSI solution for business storage. This saved 50k for the company by implementing a creative solution.
- Manage SQL Servers, Stability, Backups, Queries. SQL Server Reporting service – Report generation.
- Managed Server Migration; From server 2003 through server 2012 R2 and then to 2022.
- Manage Backup Solutions; Implemented, manage and monitored daily maintenance and backup plans. With Veritas software. Veeam software to backup and snapshot virtual servers for complete data recovery scenarios. Unitrends device 824 and 9032.
- Manage Network Monitoring; To detect server availability, server performance, connection availability, disk usage, user login status, FTP availability, website availability, and website statistics.
- Managed Sarbanes-Oxley; Compliance for multiple location company. Minnesota, Wisconsin, Florida. Control, process and audit.
- Branch Shutdowns/Moves; Planned and executed the shutdown of the Milwaukee facility.; planned and executed the shutdown of PrimeNet’s corporate facility in Minnesota in 2010. Planned and executed the Clearwater Florida branch move to Largo Florida.
- Data Center Relocations.
- Planned and executed a full datacenter migration from Minnesota to Clearwater, Florida without data service interruption. Utilized virtual technology to duplicate software-based datacenter. Setup and replicated changed data over WAN. Planned and configured the failover of secondary network.
- Planned and executed a full datacenter migration from Clearwater to Largo Florida without data service interruption.
- Software licensing: Manage and maintain software licensing including Microsoft Enterprise agreement, select agreements, software assurance responsibilities and 3 party licensing.
- Virtualization; Migrated and managed 30 physical servers within a virtual ESX & ESXi environment. Manage, maintain and support the entire virtual environment. Implemented Windows Hyper-V and migrated VMware hosts to the new platform.
- 2008, 2012r2 and 2016, 2022 Server Management; Manage and maintain all versions of Microsoft Server and SQL server to date.
- Active Directory & Group Policy Management; All policies and rule development.
- Helpdesk Administrator; Implemented and manage helpdesk solution for 200 user organization.
- Exchange Server Administrator; implement, manage and maintain Exchange server 2003. Now 2016 Cloud hosted server.
- Macintosh; Troubleshoot and support Mac environment.
Laptop Support Analyst
Micron Computers
1995 - 01.1997
- Phone support; for proprietary equipment, including laptop and desktop support. My main job responsibility was to resolve customer issues and to send RMA information to customers when hardware failure was determined.
- Supervisory responsibilities: in February of 1997 I was promoted to supervisor with a team of 5 analysts. Responsibilities to oversee analyst attendance, quality of work and handle dissatisfied customers.
Education
PC/LAN Certification - Systems Architecture, LAN/WAN Technologies
Brown College
Minnesota03.1997
Skills
- Network & Systems Security; MFA, Software Development Lifecycle; Database Design; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Research & Development; Remote Backup; Performance Testing & Troubleshooting
- Windows 2000 - Windows 11, Microsoft 2000-2022 Server Mac OS VMware (Limited)
- TCP/IP, Ethernet, VPN (IPSec, PPTP), Public/Private Domains, DMZ, Wireless, Gateways WatchGuard Firewalls Smart Switch (NETGEAR)
- HTML, Script & PowerShell
- IIS 6, IIS 7, IIS 10, SQL Server 2016 - Current VMware ESX & ESXi 65 VNC, Load Balancing, Hyper V 2008 -Current; Active Directory, DNS, DHCP, Certificate Services Familiar with most standard Microsoft Server Tools Unitrends Device and Software Symantec Antivirus
- Photoshop, Visio, Office 365, OpenSSL, PGP, ProMail, WindowBook, QuickBooks, Veritas & Veeam, Duo and more
Timeline
Senior Systems Support Administrator
PrimeNet Direct Marketing Solutions LLC
01.1997 - Current
Laptop Support Analyst
Micron Computers
1995 - 01.1997
PC/LAN Certification - Systems Architecture, LAN/WAN Technologies
Brown College