Michael Ware

NETWORK/SYSTEMS ENGINEER

DEMOTT TECHNICAL SOLUTIONS

Louisville, KY

01.2009 - Current

Provide IT services for a variety of businesses and their users
Network design, implementation, and support
Systems administration
User support onsite and remote.
Performed day-to-day LAN and WAN administration, maintenance, and support.
Assisted with implementation and support of network monitoring tools.
Monitored networks and network devices to resolve technical problems quickly.
Provided detailed network diagrams and procedural guidelines.
Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
Diagnosed network problems involving combination of hardware, software, power and communications issues.
Implemented WAN and LAN designs in multi-datacenter configurations.
Provided firewall and VPN management, [Type] security and incident response.
Administered software licensing and purchasing for effective installation of network.
Recommended options for disaster recovery and remote access security.
Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.
Oversaw development and maintenance of computer systems, server upgrades and operating systems.
Provided security incident triage and response.
Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Oversaw network performance, making changes to boost overall efficiency and power.
Documented changes made to network and systems, providing evidence for audit trails.
Configured, managed and evaluated multi-protocol network elements for end-to-end communications.
Determined feasibility, functionality and potential benefits of proposed systems.
Resolved and documented customer reported network issues via phone and e-mail.
Advised network users regarding hardware requirements, configurations and limitations.
Troubleshot complex multi-vendor network service provider issues.
Managed, tracked, and coordinated problem resolution and escalation processes.
Collaborated with vendors to identify best options for optimizing network performance.
Created VPN infrastructure and allowed for secure remote connections.
Resolved issues and escalated problems with knowledgeable support and quality service.
Diagnosed and resolved hardware and software issues.
Planned and implemented upgrades to system hardware and software.
Installed and configured network printers and other peripheral devices.
Diagnosed and executed resolution for network and server issues.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Developed and documented network policies, procedures and standards.
Implemented, developed and tested installation and update of file servers, print servers and application servers.
Implemented and maintained virtual private networks.
Designed and evaluated WAN and LAN connectivity technologies.
Led server infrastructure development, quality assurance, staging and production systems.
Performed network security design and integration duties.