Craig Wells
West Palm Beach,FL
Summary
Dynamic individual with hands-on experience in supply chain management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Also
Knowledgeable with solid background in manual labor and hands-on construction work. Proven track record of contributing to various projects, ensuring timely completion and maintaining safety standards. Demonstrated skills in operating heavy machinery and working collaboratively within team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Randstad
West Palm Beach, FL
07.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Laborer
BHI Energy
Jensen Beach, FL
02.2024 - 04.2024
- Helped with erecting scaffolding and ladders.
- Assisted in digging, trenching and backfilling trenches and foundation
- Provided labor support to carpenters, masons and other skilled trades.
- Managed safe and efficient use of tools and equipment on construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
Laborer
BHI Energy
Homestead, FL
10.2023 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Provided labor support to carpenters, masons and other skilled trades.
- Demolished and repaired old concrete surfaces.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
WareHouse
Aldi Warehouse
West Palm Beach, FL
01.2021 - 08.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Arts - Mechanical Engineering
Tuskegee University
Tuskegee, AL05-2026
Associate of Arts - Supply Chain Management
Independence Community College
Kansas City, MO05-2019
Skills
- Problem-solving skills
- Customer Service
- Call Center Customer Service
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Scaffolding Setup
- Supply Management
- Forklift Certification
- Safety awareness
Affiliations
- 1652 union
Certification
- First Aid, CPR, and AED Instructor Certificate - Emergency Care & Safety Institute.
- Traffic Control Technician/Specialist Certifications– ATSSA or Equivalent Traffic Safety Organizations.
- Occupational Safety & Health Administration (OSHA) 10-Hour Certification - OSHA.
Timeline
Call Center Representative
Randstad
07.2024 - Current
Laborer
BHI Energy
02.2024 - 04.2024
Laborer
BHI Energy
10.2023 - 12.2023
WareHouse
Aldi Warehouse
01.2021 - 08.2023
Associate of Arts - Mechanical Engineering
Tuskegee University
Associate of Arts - Supply Chain Management
Independence Community College