Summary
Overview
Work History
Education
Skills
Timeline
Generic

Craig Woolls

Fredericksburg,VA

Summary

HVAC Service Technician with 13 years experience in heating, air conditioning systems, as well as electrical and mechanical controls. Ambitious with strong background in plumbing and HVAC repair and maintenance. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Service Manager

McDaniel Service Inc
Lorton, VA
01.2017 - Current
  • Resolved customer complaints in a timely manner.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Assisted Technicians with trouble shooting
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created written estimates and obtained customer consent to proceed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Monitored service performance metrics to identify areas of improvement.
  • Reviewed customer billing statements for accuracy prior to release.
  • Monitored employee performance through key metrics analysis.
  • Guided department employees on changes from management.

HVAC Technician

McDaniel Service Ince
Lorton, VA
01.2013 - 01.2017
  • Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
  • Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
  • Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps.
  • Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.

HVAC Assistant

McDaniel Service Inc
Lorton, VA
07.2011 - 01.2013
  • Cleaned evaporator coils, condenser coils and filters of the HVAC system.
  • Assisted in installing, repairing and maintaining HVAC systems.
  • Worked closely with technicians in order to complete assigned tasks efficiently.

Construction Framer

Perry's Construction & Remodeling
Fredericksburg, VA
11.2009 - 06.2011
  • Measured and cut lumber to specified size, using power saws and hand tools.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Aligned frames with plumb bobs, levels and laser equipment.

Education

Some College (No Degree) - HVAC Installation and Repair

Northern Virginia Community College
Woodbridge, VA

Skills

  • Service Quality Management
  • Conflict Resolution
  • Customer Service
  • Estimating and Quoting
  • Work Planning and Prioritization
  • Inventory Management
  • Technical Troubleshooting
  • Time Management
  • Preventive Maintenance
  • Trustworthy and Honest

Timeline

Service Manager

McDaniel Service Inc
01.2017 - Current

HVAC Technician

McDaniel Service Ince
01.2013 - 01.2017

HVAC Assistant

McDaniel Service Inc
07.2011 - 01.2013

Construction Framer

Perry's Construction & Remodeling
11.2009 - 06.2011

Some College (No Degree) - HVAC Installation and Repair

Northern Virginia Community College

Similar Profiles

CREATE PROFILE
Craig Woolls