Summary
Overview
Work History
Education
Skills
Timeline
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Craig Worthey

Garland,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Technical Assistant/TA Area Lead

Richardson ISD
Richardson, TX
08.2015 - Current
  • Attended training sessions and courses to maintain up-to-date skills.
  • Supported department efforts to develop and maintain systems.
  • Responded to correspondence, inquiries and information requests to resolve or escalate problems.
  • Performed research and data collection to resolve problems or discrepancies.
  • Developed and executed small projects to improve operation and efficiency.
  • Maintained records and data by entering into databases, developing tracking systems and setting up files.
  • Created troubleshooting guides to support and improve operational efforts.
  • Devised documents, spreadsheets or presentation materials to foster administrative support.
  • Liaised with cross-functional teams to deliver highest-quality services to customers.

Bank Branch Manager

Bank of America
Dallas, TX
12.2008 - 11.2013
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Designed sales and service strategies to improve revenue and retention.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Planned work schedules to maintain adequate staffing levels.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Grew business banking relationships through proactive outreach.
  • Conducted reviews and evaluations for cost-reduction opportunities.

Sales Manager

CompUSA
Lubbock, TX
06.2002 - 08.2008
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Maintained professional network of potential clients and business opportunities.
  • Created and maintained sales environment to support business objectives.
  • Achieved company growth and brand development through market expansion and sales.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Education

Bachelor of Science - Computer Science

Texas Tech University
Lubbock, TX

Skills

  • Relationship Building
  • Tech Support
  • Team Building
  • Faculty Management
  • Professional and Mature
  • Windows, MAC OS Expertise
  • Computer Maintenance
  • Technical Guidance

Timeline

Technical Assistant/TA Area Lead

Richardson ISD
08.2015 - Current

Bank Branch Manager

Bank of America
12.2008 - 11.2013

Sales Manager

CompUSA
06.2002 - 08.2008

Bachelor of Science - Computer Science

Texas Tech University

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Craig Worthey