CRAIG YOUNG
Ridgeland,MS
Overview
10
10
years of professional experience
Work History
Network Manager
Mississippi Department Of Rehabilitation Services
Madison, MS
04.2024 - Current
- Monitored performance of LAN and WAN and identified potential problems.
- Configured and maintained network infrastructure, including routers, switches, firewalls, and wireless access points.
- Coordinated with vendors and company personnel to facilitate purchases.
- Worked with IT teams from other departments like Systems Administration and Security Operations to ensure seamless operations.
Network Technician
Uniti Fiber
Mobile, AL
10.2019 - 04.2024
- Installed various operating systems on computers for use in the network environment.
- Resolved routing, wireless and other network-related issues.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Handled equipment repairs and related trouble reporting.
Sales Associate
Champs Sporting Goods
Biloxi, MS
10.2018 - 10.2019
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Received and displayed product shipments on store retail shelves upon delivery.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted customers with product selection, sizing and styling.
Sales Associate
Footlocker
Overland Park, KS
09.2017 - 06.2018
- Listened to customer needs and preferences to provide accurate advice.
- Increased purchase totals by recommending additional items.
- Met incoming customers and provided immediate assistance.
- Achieved personal sales goals while supporting the goals of the team
Sales Associate
Under Armour
Kansas City, KS
04.2016 - 03.2017
- Developed and executed sales promotions
- Trained new employees on basic customer service techniques and procedures
- Created attractive displays highlighting seasonal inventory
- Answered customer questions and advised shoppers about sales
Gold Choice Sales Rep
Hertz Rental Car
Kansas City, MO
02.2015 - 09.2015
- Interacted with approximately 30 customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts.
- Regularly met all established sales goals and frequently exceeded monthly sales goals three consecutive months
- Identified customer needs and up sold higher value products as often as possible
- Cross-trained and provided back-up for other customer service representatives when needed.
Education
Bachelor of Science -
The University of Southern Mississippi
2014
Associate of Arts -
Hinds Community College
2012
Skills
- Product Knowledge: Deep understanding of the products or services being sold.
- Closing Deals: Converting prospects into customers and securing sales.
- Competent with working in teams or being self-reliant on issued projects
- Self-motivated and possess a strong desire to succeed and meet goals
- Highly skilled in customer service and can communicate effectively with clients
Timeline
Network Manager
Mississippi Department Of Rehabilitation Services
04.2024 - Current
Network Technician
Uniti Fiber
10.2019 - 04.2024
Sales Associate
Champs Sporting Goods
10.2018 - 10.2019
Sales Associate
Footlocker
09.2017 - 06.2018
Sales Associate
Under Armour
04.2016 - 03.2017
Gold Choice Sales Rep
Hertz Rental Car
02.2015 - 09.2015
Bachelor of Science -
The University of Southern Mississippi
Associate of Arts -
Hinds Community College
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