Edison Cuervo
IT Consultant
Hialeah,Florida
Summary
Organized and dependable candidate successful at managing multiple tasks while prioritizing them with a positive attitude. Willingness to take on additional responsibilities to achieve common team goals. Detail-oriented team player capable of handling multiple projects simultaneously with a high degree of accuracy. Experienced in troubleshooting computer hardware and software issues. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
Work History
Network Manager
Serendipity Miami
06.2019 - 07.2023
- Secured and connected private networks at multiple sites across interstate corporate WAN.
- Identified departmental needs and made suggestions regarding technical direction.
- Directed acquisition, installation and testing of network hardware.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
IT Technician
IOTY Inc.
08.2017 - 06.2019
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
Manager
Ace's Indoor Shooting Range & Pro Gun Shop
02.2014 - 08.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations.
Education
Bachelor of Science - Software Engineer
Miami Dade College
Miami, FL06.2024
High School Diploma -
William H. Turner Technical Arts High School
Miami, FL06.2009
Skills
- Performance Monitor
- Router Installation and Optimization
- Analytical and Methodical
- Hardware Updating
- Budgeting and Cost Control
- Productivity Performance
- Employee Training
- Resolve Technical Problems
- Employee Computer Support
- Splice Cable
- Troubleshooting Network Issues
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Network Manager
Serendipity Miami
06.2019 - 07.2023
IT Technician
IOTY Inc.
08.2017 - 06.2019
Manager
Ace's Indoor Shooting Range & Pro Gun Shop
02.2014 - 08.2017
Bachelor of Science - Software Engineer
Miami Dade College
High School Diploma -
William H. Turner Technical Arts High School
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