Summary
Overview
Work History
Education
Skills
Accomplishments
Statements
Timeline
Generic

Craig Hanks

Queen Creek,AZ

Summary

Strategic tactical thinking leader seeks an opportunity to join a forward thinking and leaning organization committed to growth where I can utilize my 20+ years of experience, demonstrated results in technical sales, business growth, problem solving, innovation and customer relationships.

Overview

20
20
years of professional experience

Work History

Director of Presales Engineering

Dell Technologies
03.2018 - 08.2024
  • General responsibility for Dell Federal presales in the Federal System Integrator practice
  • Achieved or exceeded revenue targets every year
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Sr. Presales Manager

Dell EMC
Scottsdale, Arizona
04.2016 - 03.2018
  • Responsible for the presales operations and development for the Federal System Integrator business unit
  • Responsibilities including but not limited to technical development, account coverages, quota, hiring and business operations
  • The Federal System Integrators represent a ~$1B book of business.

Presales Engineer

Dell EMC
11.2012 - 04.2016
  • Responsible for presales technical support in both complex Federal program pursuits and technology being consumed by the Federal system integrator
  • As a presales engineer I significantly grew sales in GDMS which was a large under penetrated account, generating around ~$10M in revenue annually.

District Service Manager

EMC Corporation
Scottsdale, Arizona
07.2010 - 11.2012

Global Service Account Manager

EMC Corporation
Scottsdale, Arizona
08.2004 - 07.2010

Education

Bachelors in Management Information Systems -

Newman University
05.2004

Bachelors in Computer Information Systems -

Newman University
05.2004

Skills

Customer Service and Sales

Technical Development

Book Of Business and Acumen

Customer Value Management

Develop Training Programs

Information Systems Project Management

Leadership

Operational Due Diligence & Management

Strategic Systems Solutions

Technological Innovation

Workplace Management

Strategic Planning

Verbal and written communication

People & Team Management

Creativity and Innovation

Hiring and Retention

Charismatic Leader

Accomplishments

· Lead team of 36 staff members and 3 managers.

· Grew the business from $100M to ~$2B

· Held a Top-Secret security clearance during employment at Dell Technologies

· Made several successful product recommendations to Dell Technologies that kept Dell relevant to the Federal market

· Overachieved my sales plan 31 of 32 quarters

Statements

· Organization Building

· Embraced all supporting teams and created an atmosphere of cooperation across all lines of business sellers

· Created presales enablement series specific to the Federal System Integrator business aimed with developing Federal specific solutions and reinforcing supporting presales processes

· Identified operational issues with delivery of rated orders to Intelligence Community customers and onboarded a net new partner with a DOD cleared facility to address the gap. This is the first and only DOD cleared facility with attachment to a Dell EMC service delivery partner

· Operations Management in the FSI business I identified gaps in the use of tools, compensation claims, systems access, presales methodologies and training Created a training series with help from business ops to address issues with tools and general presales process

· Foster the development of the first 5G solution in all of Dell Federal.

· Worked the FSI presales team to create a secure collaboration platform, single sku'ed through Dell OEM practice

Partnered with the Office of the CTO to create programs specific to outcome-based solutions aligning to federal programs

Timeline

Director of Presales Engineering

Dell Technologies
03.2018 - 08.2024

Sr. Presales Manager

Dell EMC
04.2016 - 03.2018

Presales Engineer

Dell EMC
11.2012 - 04.2016

District Service Manager

EMC Corporation
07.2010 - 11.2012

Global Service Account Manager

EMC Corporation
08.2004 - 07.2010

Bachelors in Management Information Systems -

Newman University

Bachelors in Computer Information Systems -

Newman University
Craig Hanks