Craig P. Marshall
Frankfort,IL
Summary
Knowledgeable and dedicated customer service professional. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
45
45
years of professional experience
Work History
Firearms Instructor (Contract)
J.C. Marshall Firearms Training
Frankfort, IL
07.2012 - Current
- Performed firearm education and concealed carry instruction for more than 6000 students.
- Completed state background checks, state and federal record keeping and audits
- Interacted with state and federal agencies that include the Illinois State Police (ISP), Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF), Illinois Department of Natural Resources (ILDNR) and local law enforcement personnel.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Maintained energy and enthusiasm in fast-paced environment.
Firearms Instructor / Sales Associate
Freddie Bear Sports
Tinley Park, IL
10.2012 - 03.2020
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Assisted customers in purchasing firearms, ammunition. accessories, repairs, gunsmithing, firearm education, concealed carry instruction and archery equipment and supplies.
Corporate Secretary / Senior Loan Officer /IT Administrator
J.C. Marshall Financial Services, Inc.
Tinley Park, IL
08.1989 - 07.2012
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Submitted loan applications to underwriter for verification and recommendations.
- Produced multi-million dollars in Residential, FHA, VA, and Commercial Mortgages.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
IT Managing Partner / Director Operations / Sales
Globalcom Solutions, Inc.
Tinley Park, IL
06.1999 - 07.2001
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Responsible for product research, development, implementation of hardware and software systems designed for mortgage banking platforms, health care institutions, e-commerce companies, and other technology driven industries.
Bank Vice President Secondary Market
MARGO Financial Services, L.L.C.
Summit, IL
06.1996 - 04.1999
- Established performance goals for department and provided methods for reaching milestones.
- Increased company growth through collaboration with sales and marketing departments.
- Designed and developed key management information reporting for pipeline management and marketing support with CRA and HMDA reporting experience.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Created, trained and implemented staff policy and procedures.
Education
Bachelor of Arts - Psychology, Minor Scandinavian Studies / Norwegian
Concordia College
Moorhead, MN05.1992
Skills
- Customer Account Management
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Problem Solving
- Quality Assurance
- Customer Service Management
- Microsoft Office Suite
- CRM Software
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Multitasking and Organization
- Integrity and Transparency
- Employee Motivation and Performance
- Effective Communicator and Public Speaker
Additional Information
Illinois Licensed Private Investigator / PERC. NRA Certified Pistol Instructor. State of Utah and State of Illinois Certified Concealed Firearms Instructor. Previous NMLS/Illinois Licensed Loan Originator and FDIC Approved Subcontractor. Member, and former certified trainer, of the Illinois and National Association of Mortgage Brokers. Former New Lenox Precinct Committeeman.
Timeline
Firearms Instructor / Sales Associate
Freddie Bear Sports
10.2012 - 03.2020
Firearms Instructor (Contract)
J.C. Marshall Firearms Training
07.2012 - Current
IT Managing Partner / Director Operations / Sales
Globalcom Solutions, Inc.
06.1999 - 07.2001
Bank Vice President Secondary Market
MARGO Financial Services, L.L.C.
06.1996 - 04.1999
Corporate Secretary / Senior Loan Officer /IT Administrator
J.C. Marshall Financial Services, Inc.
08.1989 - 07.2012
Bachelor of Arts - Psychology, Minor Scandinavian Studies / Norwegian
Concordia College
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