Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager
Craig R. Schellman

Craig R. Schellman

Lake Saint Louis,MO

Summary

Talented team builder, experienced and dedicated to enhancing customer satisfaction and business success. Creates order out of chaos. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

21
21
years of professional experience

Work History

Cloud Ops Team Lead | UNIX Systems Specialist

AMDOCS INC
Chesterfield, MO
12.2008 - 08.2023
  • Team Lead and focal point for Americas Unix/Cloud Ops engineering team at Amdocs
  • Write technical standards and procedures documentation for global Amdocs Second-Level, First-Level, and NOC support teams
  • Led multiple successful data center moves from St. Louis, MO, Mt. Laurel, NJ, and Champaign, IL, in 2020, 2021, 2022
  • Led successful storage migration project of all UNIX servers from NetApp filers to EMC storage frames in 2014, then led total migration to Infinidat storage infrastructure in 2018
  • Led Power migration project of Amdocs' St. Louis data center to overhead busway power from below-floor power
  • Perform purchasing, capacity planning, forecasting of server hardware needs on regular basis
  • Linux expert and focal point for all of company's Americas sites
  • Established company standards for all Linux server deployments
  • Design, implement, document, and enforce best-practice and security standards for both on-prem and cloud (AWS, Azure, GCP) environments
  • Managed VMware vCenter and vROps environments in Americas region
  • Focal point for VMware administration of Linux in Americas sites within company
  • Backup administration using Data Protector and CommVault - Troubleshoot, schedule backups, add/remove clients
  • Wrote and maintained technical documentation for SOX audit in 2023
  • Administration of Red Hat Enterprise Linux 5.X, 6.X, 7.x, 8.x, 9.x systems, HP-UX 11.11, 11.23, 11.31 physical and virtual systems, Solaris 8 and Solaris 10 physical and LDOM/zone systems, AIX systems in Amdocs development environment
  • Worked with Jenkins, Atlassian suite, agile (Jira) for DevOps environments, Ansible, Docker, OpenShift, Kubernetes
  • Strong knowledge of all HP ProLiant x86 hardware including C-class and Synergy blade systems

Team Lead /Sr. Systems Administrator / Project Manager / Storage Admin

Azteca Mobile LLC
05.2007 - 12.2008
  • Manage UNIX Engineer teams based in Overland Park, KS and Mexico City sites in day-to-day operations and led weekly IT meetings
  • Administration of all systems running SUN Solaris 8 and 10, Linux (RHEL 5.X, CentOS, Ubuntu, Fedora), and Windows Server 2003 environments
  • Responsible for hardware/software support, troubleshooting, new builds, upgrade patches, and backups
  • Administration of VMware ESX servers and all Windows and Linux virtual machines
  • Storage Administration
  • Manage NetApp filers and troubleshoot backups
  • Configured and managed data replication between data center sites for DR plan
  • Provide NFS and iSCSI storage for office users to backup and share data
  • Plan, document, coordinate and manage projects and data center moves between US and Mexican sites
  • Maintain regular contact with engineering team and assist in their projects to see them to completion
  • Assist local users with Windows system support
  • Provide hardware upgrades and backup storage
  • Manage production VOIP/SIP phone system and networking equipment (FreePBX, Asterisk, Trixbox with Cisco and Polycom IP phones)
  • Responsible for creation and updates of procedural and technical documentation for Operations and Call Center teams
  • Manage production promotions SQL database for company website

Technical Support Analyst UNIX Systems Administrator

DST Systems, Inc
04.2002 - 05.2007
  • Administrator on Tandem (HP Non-Stop) and UNIX (Tru64, Solaris, AIX, HP-UX) systems in large networked data center environment
  • Monitor and troubleshoot hardware and backups and escalate when necessary to second-level support
  • Administrator of TSM (Tivoli Storage Manager) backups for all Windows and UNIX in environment
  • Provide detailed documentation of all backups for all servers daily
  • Install software patches on Windows and UNIX servers
  • Assist and instruct Operations team in their duties (nightly backups, data restoration, reports, and audits)
  • Monitor and troubleshoot TCP/IP and asynchronous ports over VLAN, VCX, and addressable translator
  • Take inbound phone calls and route them to proper personnel for resolution
  • Create, update, and resolve on problem tickets in Magic and HEAT ticketing systems and resolve them within SLA deadlines
  • Monitor and troubleshoot TCP/IP and asynchronous connectivity for systems in environment using Big Brother and SiteScope monitoring tools, consisting of all UNIX, Tandem, and Windows servers on-site
  • Responsible for creation and updates of procedural documentation for department

Education

Some College (No Degree) - Business Administration

University of Kansas
Lawrence, KS

High School Diploma -

Lawrence High School
Lawrence, KS
1994

Skills

  • Red Hat Enterprise Linux
  • Systems Engineering
  • VMware Virtualization
  • Project Management
  • Business Continuity
  • Complex Problem-Solving
  • Cross-Functional Collaboration
  • Technical Troubleshooting
  • Enterprise Server Design
  • Data Center Migrations
  • Requirements Analysis
  • Performance Tuning

Languages

Spanish
Native or Bilingual

Timeline

Cloud Ops Team Lead | UNIX Systems Specialist

AMDOCS INC
12.2008 - 08.2023

Team Lead /Sr. Systems Administrator / Project Manager / Storage Admin

Azteca Mobile LLC
05.2007 - 12.2008

Technical Support Analyst UNIX Systems Administrator

DST Systems, Inc
04.2002 - 05.2007

Some College (No Degree) - Business Administration

University of Kansas

High School Diploma -

Lawrence High School

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