GERMAINE POMBO

Provide analytical support for AWS cloud infrastructure hosting Digital Engineering Applications, serving 1000+ users across multiple government agencies.

Core Responsibilities :

• Administer and monitor AWS services including EC2, S3, EFS, Security Groups, and Load Balancers to support mission-critical applications such as Teamwork Cloud, Doors (NDG), and Teamcenter, ensuring optimal system performance and reliability.
• Implement and maintain high-availability solutions using Docker Swarm for application containerization, demonstrating expertise in diverse hardware and software systems.
• Develop and execute automation scripts for EC2 provisioning, including security software installation, Active Directory integration, and user account creation, significantly improving operational efficiency.
• Manage Microsoft Active Directory for application access control, enhancing overall system security and streamlining user authentication processes.
• Ensure security compliance through STIG implementation using Ansible and Bash scripting, maintaining robust system integrity and adhering to federal security standards.
• Provide advanced-level response to client service issues, leveraging strong problem-solving skills to resolve complex user-support problems efficiently.
• Create and maintain comprehensive technical documentation, including detailed network diagrams, facilitating clear communication of system architecture and configurations.
• Evaluate and direct implementation of new applications, performing thorough system analysis to assess their alignment with security requirements and overall system architecture.
• Develop custom bash-based tools to streamline administration of service applications, showcasing skills in process improvement, automation, and scripting.
• Monitor and optimize system performance using CloudWatch and other diagnostic tools, continuously evaluating reliability, performance metrics, and overall availability.
• Collaborate effectively with cross-functional teams to integrate new systems and software upgrades, demonstrating versatility across multiple operating platforms and technologies.

Managed end-to-end development, maintenance, and improvement of internal and client-facing systems, including servers, storage, and VMware/Cisco network equipment. Provided oversight for seamless delivery and optimal performance of Infrastructure as a Service (IaaS) hosting mission-critical software applications.

Core Responsibilities :

• Engineered and configured a robust leaf-spine data center network environment using Cisco UCS chassis, Nexus switches, and fabric interconnects, demonstrating expertise in diverse hardware and software systems.
• Maximized network security through configuration of Cisco Adaptive Security Appliance with complex firewall rules, access control lists, and BGP routing.
• Successfully deployed and configured a highly secure two-tier NSX-T topology, establishing virtual to physical layer 3 routing capabilities.
• Leveraged Ansible automation to install, configure, and maintain hardened Red Hat Enterprise Linux virtual machines, ensuring STIG compliance and optimal system performance.
• Conducted Wireshark analysis of IPv4 TCP streams to troubleshoot and resolve complex user-support problems and application performance issues.
• Monitored systems using multiple devices to evaluate reliability, conformance to performance metrics, and overall availability, identifying system deficiencies and recommending solutions.

Directed maintenance, operation, and management of network equipment, cryptographic gear, and commercial off-the-shelf IT systems to support critical air defense missions.

Core Responsibilities :

• Performed systems analysis, design, and implementation of a 3-tier hierarchical network layout, configuring protocols such as spanning-tree, HSRP, OSPF, and DHCP.
• Managed dual single-homed edge routers, configuring route-maps and prefix-lists to filter advertised/received prefixes and adjust BGP attributes.
• Administered and maintained Red Hat Enterprise Linux based Air Defense System Integrator (ADSI), performing system patches and upgrades.
• Achieved in-depth technical knowledge of Cisco IP routing and switching, monitoring operations, and general information security practices.
• Fabricated, terminated, and interconnected wiring and associated network infrastructure devices, demonstrating hands-on technical skills crucial for system integration.
• Performed key upload and update of various cryptographic assets, including KG-175, KIV-19, CI-33, AN/PYQ-10, enhancing network security measures.
• Utilized bash scripting to automate repetitive tasks and improve operational efficiency of Linux-based systems.

Coordinated project management activities for aviation logistics luggage weight tracking system implementation, providing analytical support for technology program development.

Core Responsibilities :

• Directed project-related activities independently and coordinated deliverables between business leadership and IT development team.
• Regulated budget preparation for IT operations, resulting in $58,000 savings after final software implementation.
• Collaborated with cross-functional teams to gather and document user requirements, facilitating effective communication between technical and non-technical stakeholders.
• Produced comprehensive project documentation, including status reports and technical specifications, ensuring clear communication of project progress and system requirements.
• Assisted in the design and implementation of database structures to support the luggage weight tracking system, gaining practical experience in database management and administration.
• Participated in system testing and evaluation, identifying and resolving issues to ensure optimal performance and reliability.

Planned, directed, and controlled aviation maintenance department functions at organizational and intermediate unit levels, demonstrating strong leadership and problem-solving skills transferable to information systems management.

Core Responsibilities :

• Managed technician aircraft and aeronautical repair to ensure continuity of unit combat readiness, developing skills in complex system troubleshooting and maintenance.
• Analyzed maintenance data and performance metrics to identify trends and areas for improvement, showcasing skills in system monitoring, performance evaluation, and data-driven decision making.