Craig (Sam) Ferraro
Palm Beach Gardens,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate/Educator
Lululemon
11.2022 - Current
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Streamlined processes within the store's operations by organizing merchandise layouts for easy access.
- Managed efficient cash register operations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store.
- Worked to meet or exceed regular target goals for sales.
Carrier Corodinator
G4S
02.2021 - 10.2021
Online Customer Service Technician
G4S
10.2017 - 01.2021
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Liaised with internal departments to optimize productivity and efficiency.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Tested systems, noting issues and completing preventive maintenance.
Education
Associate of Science - IT Network Specialist
Milwaukee Area Technical College
Milwaukee, WI12.2016
Skills
- Honest and Dependable
- Team Leadership
- Positive Customer Engagement
- Store Opening and Closing
- Guest Relations
- Reliable and punctual
- Ability to Lift 40 pounds
- Customer Needs Assessment
- Meeting Sales Goals
- Exceeding Customer Expectations
Timeline
Sales Associate/Educator
Lululemon
11.2022 - Current
Carrier Corodinator
G4S
02.2021 - 10.2021
Online Customer Service Technician
G4S
10.2017 - 01.2021
Associate of Science - IT Network Specialist
Milwaukee Area Technical College
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