CRAIG A. STEVENSON
General Manager
Peoria,AZ
Summary
Executive Business Leader specializing in stakeholder engagement and sales team development. Demonstrated success in driving revenue growth through strategic account planning and performance management. Expertise in implementing innovative business growth strategies that enhance operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Area Sales Manager, Carrier Commercial Services
CARRIER CORPORATION
01.2024 - Current
- Selected as sole Area Sales Manager for Pacific Zone on Recruitment and Development Committee, leading talent acquisition and retention strategies across regions.
- Drove stakeholder engagement for Abound Cloud Platform, enhancing Carrier's market leadership with cloud analytics and predictive services.
- Orchestrated comprehensive engagement with Executive of City of Albuquerque, managing complex facilities development planning for Cooling-as-a-Service implementations.
- Developed and executed account planning strategies to strengthen client relationships and secure long-term partnerships with key regional accounts.
- Transformed team productivity with innovative performance management, boosting sales revenue while ensuring customer satisfaction and team morale.
Area Sales Manager, Smart Infrastructure
SIEMENS INDUSTRY INC
San Francisco, CA
01.2018 - 01.2024
- Revitalized building automation sales teams, increasing revenue from $9M to $24M in three years.
- Spearheaded Net Promoter Score and Process Maturity initiatives, ensuring compliance with key performance indicators.
- Designed and implemented nationwide rotational intern program, expanding pilot initiative from San Francisco.
- Presented Siemens cloud-based Digital Twin environment to C-level executives, showcasing product simulation capabilities.
Sr. Account Executive, Owner
JOHNSON CONTROLS
Miami FL/San Francisco, CA
01.2017 - 01.2018
- Assigned the responsibility for major accounts including HCA Healthcare, Miami Dade College, The Florida Department of Transport (FDOT), and in the Bay Area including Cisco, Stanford Medical Center, Stanford University, Google and the San Francisco VA Medical Facility.
Managing Partner
SIERRA INTERNATIONAL HOLDINGS LLC
Miami, FL
01.2014 - 01.2017
- Incorporated Sierra International Holdings LLC to manage interests in NexGen Environmental LLC and provide general management consulting services.
- Successfully secured $1.2M in funding for acquisition.
Principal (2008-2014); Manager Business Development & Sales (2004-2014)
AIR CARE
Hamilton, Bermuda
01.2004 - 01.2014
- Assumed increasing levels of authority for this specialized provider of management of facilities' mechanical systems through customized solutions.
- Established mission, vision, and values as way to support employee commitment to short- and long-term goals.
- Directed business development and sales efforts; oversaw recruiting, training, and performance management of staff.
- Developed sales plans and financial forecasts to manage health of business.
- Generated $176K in first 8 hours of launch of first e-commerce website for online sales of air conditioning units. Also, achieved $500K+ in revenue from installations.
- Secured $2.4M building automation contract for acute care wing at King Edward VII Memorial Hospital (KEMH). Partnered with Johnson Controls (JCI) to win RFP after negotiating Air Care as the exclusive Authorized Building Control Specialist (ABCS) representing Johnson Controls in Bermuda.
- Instituted use of Avidian Prophet CRM technology to proactively manage sales pipeline and provide real-time view of client interactions. Sourced and negotiated provider contract.
- Added strategic business value to facilitate majority interest acquisition of Air Care by newly incorporated subsidiary of Ascendant, inVenture. Interacted with Butterfield Bank and HSBC Bank, and participated in due diligence resulting in successful deal.
- Pursued and closed $1.3M 10-year performance infrastructure contract with Bermuda Institute of Ocean Sciences (BIOS) to provide HVAC and LED lighting solutions.
Manager, Business Development
MOBILITY LIMITED
Hamilton, Bermuda
01.2001 - 01.2003
- Company Overview: (Bermuda Telephone Company)
- Identified and pursued opportunities to achieve new and recurring revenue for this provider of voice and data services to business and residential customers in Bermuda.
- Generated revenue from individual and corporate contracts.
- (Bermuda Telephone Company)
- Presented business need and secured management approval to drive changes that resulted in integrated billing system for domestic and international calls.
- Collaborated closely with head of IT to identify and implement new billing system to integrate with roaming clearing house resulting from emerging competition from Cellular One.
- Reversed lost accounts trend, reduced churn, and acquired new high-profile and large scale accounts by co-authoring rate plans allowing rollover minutes and group billing with tiered rate structures for corporate accounts.
- Developed marketing programs and practices that drove awareness and market penetration and increased subscriber based by 35% within weeks of launching digital mobile services.
Manager, Customer Service, Credit & Collections
MOBILITY LIMITED
Hamilton, Bermuda
01.2000 - 01.2001
- Company Overview: (Bermuda Telephone Company)
- Championed implementation of effective customer service techniques.
- Managed credit approvals and accounts receivable process.
- Recruited and trained Bermudian staff to facilitate seamless customer experience.
- Leveraged strength of Achieve Global training provider to facilitate exceptional levels of customer service standards.
- Managed internal culture change resulting in disruption to monopoly market position from deregulation and organization's entry into competitive market arena.
- (Bermuda Telephone Company)
Education
MBA - Project Management
UNIVERSITY OF WALES
Wales, UKWales, UK
Skills
- Leadership and engagement
- Business growth strategies
- Sales team development
- Automation solutions
- Contract management
- Revenue generation
- Stakeholder engagement
- Account management
- Sales strategy
- Business forecasting
- Market analysis
- Team leadership
- Negotiation skills
- Consultative selling
- Sales presentation
- Pipeline management
- Territory management
Affiliations
- Fellow of the Institute of Directors (FIoD)
- Fellow of the Chartered Management Institute (FCMI)
- Fellow of the Institute of Leadership & Management (FInstLM)
- Project Management Institute: Member
Certification
- Chartered Management Institute: Chartered Manager (CMgr)
- Institute of Leadership & Management: Certificate in Management
- Bermuda College: Institute of Supervisory Management (ISM)
- City Guilds Institute: Licentiateship in Mechanical Engineering (LCGI)
Assessment Dates
04/12/17, 04/13/17
Highlighted Skills And Achievements
- Leadership, Engagement & Growth, Identified, recruited and developed high performing sales team specializing in building automation solutions within Siemens' Smart Infrastructure, San Francisco branch to increase order intake from $9M to $24M within 3 years.
- Business Integration, Created Bermuda Facilities Management Alliance (BFMA) to respond to $12M RFP from consumer bank. Entered into agreement with various service providers to fulfill on all contract needs that ultimately generated $1.2M in annual maintenance revenue for Air Care.
Timeline
Area Sales Manager, Carrier Commercial Services
CARRIER CORPORATION
01.2024 - Current
Area Sales Manager, Smart Infrastructure
SIEMENS INDUSTRY INC
01.2018 - 01.2024
Sr. Account Executive, Owner
JOHNSON CONTROLS
01.2017 - 01.2018
Managing Partner
SIERRA INTERNATIONAL HOLDINGS LLC
01.2014 - 01.2017
Principal (2008-2014); Manager Business Development & Sales (2004-2014)
AIR CARE
01.2004 - 01.2014
Manager, Business Development
MOBILITY LIMITED
01.2001 - 01.2003
Manager, Customer Service, Credit & Collections
MOBILITY LIMITED
01.2000 - 01.2001
MBA - Project Management
UNIVERSITY OF WALES
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