Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crassandra Cooper

Richton Park,IL

Summary

Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.

Overview

8
8
years of professional experience

Work History

SUPERVISOR/COORDINATOR

St. Regis
Chicago, IL
04.2023 - Current
  • Pre-Opening
  • Inspected Vacant Clean/Vacant Pick-up rooms
  • Resolved guest complaints and issues to drive satisfaction and loyalty
  • Coordinated and monitored Room cleaning activities to confirm work met all requirements
  • Directed and supervised team of 15-18 employees in daily operations.
  • Assessed Guest needs and developed solutions to meet their needs
  • Managed and coordinated housekeeping teams to achieve successful completion of arrivals and daily Cleaning
  • Provided leadership, guidance and support to Housekeeping staff
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Monitored workflow to improve employee time management and increase productivity
  • Evaluated employee performance and coached and trained to improve weak areas

Room Attendant/Inspector of Rooms

Radisson Blu
Chicago, IL
05.2018 - 04.2023
  • Conducted detailed inspections of Vacant Clean rooms and Vacant Pickup rooms to ensure they were in good condition
  • Developed comprehensive checklists for use during inspections to ensure nothing was missed.
  • Documented all inspection results accurately for Housekeeping records.
  • Inspected Vacant Clean rooms prior to check in to guarantee they meet housekeeping standards.
  • Assisted in training new inspectors on safety protocols of the rooms
  • Worked closely with management team to help identify process improvements that would improve overall efficiency of the rooms
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.
  • Checked for damage to walls or furniture and reported any issues to the supervisor.
  • Locked guest rooms after performing housekeeping services and maintained complete security.

AREA MANAGER

Amazon
Monee, IL
01.2017 - 05.2018
  • Educated staff on organizational mission and goals to help employees achieve success
  • Frequently inspected production area to verify proper equipment operation
  • Gathered, organized and input information into digital database
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes
  • Transformed underperforming teams into productive, profitable and successful
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits
  • Met deadlines by proactively managing individual and team tasks and streamlining processes
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Mentored team members to enhance professional development and accountability in workplace

Education

Radio Tv Broadcasting And Audio Emphasis/Advertise And Marketing - Digital Media

Illinois Media School
Chicago, IL
04.2021

Diploma -

Wendell Phillips Academy High School
Chicago, IL
06.2003

Skills

  • Resource Allocation
  • Cross-functional Coordination
  • Organizational Skills
  • Team Leadership
  • Goal Setting
  • Strategic Planning
  • Public Speaking
  • Time Management
  • Decision Making
  • Customer Service
  • Staff Training
  • Problem Solving
  • Staff Supervision
  • Light Speed Program /Software
  • Hot sos/Rex Program/Software

Timeline

SUPERVISOR/COORDINATOR

St. Regis
04.2023 - Current

Room Attendant/Inspector of Rooms

Radisson Blu
05.2018 - 04.2023

AREA MANAGER

Amazon
01.2017 - 05.2018

Radio Tv Broadcasting And Audio Emphasis/Advertise And Marketing - Digital Media

Illinois Media School

Diploma -

Wendell Phillips Academy High School

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Crassandra Cooper